2015 Presentations

“Seek First To Understand — Then Blow It Up”

Rusty Walther
Vice President, Global Escalation Management


Download

“WOW with Service”

Erica Javellana
Speaker of the House


Download

“A Partnership To Improve Quality”

Chris Westlake
Vice President, Global Service


Download

“Recruiting, Interviewing & Keeping Top Talent”

Dr. Victoria Halsey
Vice President, Applied Learning


Download

“Driving Change By Listening To Employees”

Roger Rinker
Vice President, Talent Management


Download

“What Behavioral Economics Teaches Us About Customer Decision-Making”

On Amir, Asso. Prof. of Marketing


Download

“Service For Champions”

Rick Mears
Vice President, Guest Services


Download

“Our Customers Told Us, And So We Changed”

Steve Miggo
Senior Vice President, Operations


Download

“Designing New Service Opportunities”

Joe Brown
Senior Design Lead


Download

“Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet”

Ron Kaufman
Founder


Download