June 2018 - The Service Council

Welcome to the Advisory Board: Conrad Smits – Head of Global Services & Solutions Delivery, Executive Vice President Philips

By John Carroll | News | No Comments

conrad and logoThe Service Council™ is pleased to announce the appointment of Conrad Smits to its Advisory Board. Conrad replaces his colleague JT Smith who served in the same capacity for nearly 6 years making significant contributions in this capacity to The Service Council™ community and research.

Conrad is globally responsible for the development and delivery of the services portfolio of Philips. I had the chance to meet with Conrad over the last month(s) leading up to his acceptance of the position including a recent impassioned discussion on the topic of Service over a coffee in Boston. I am excited for the community to witness his contributions in his board capacity. He is thought-provoking, a real innovator and his ideas are grounded and steeped in experience having successfully led many businesses within Philips.

As a Board Member, Conrad will service in two supporting capacities:

– In support of Service Council™ Leadership in fulfilling its mission to provide an information and community platform to the Service & Customer Support community.
– In support of the broader Service Council™ community in documenting the successes of Philips Service strategy and assisting in Peer:Peer interactions.

We look forward to many contributions from Conrad moving forward. A sincere welcome!

John Carroll is CEO of The Service Council. John is a frequent author and speaker on the topic of service management and is well-known for his passion for a Smarter Services™ culture. To reach him directly, please feel free to email John at jtc@servicecouncil.com or contact him directly at +1-617-717-8300.

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