Mission & Principles

To build and support a platform for education, knowledge, networking and insight for the community of business executives overseeing functions of service and customer management. Our platform will enable these business executives to sharpen their strategy with the aid of:

Research & Data

Benchmark your organization against service leaders.

Community & Events

Validate your service and customer support strategy through experiential learning.

Analysis & Insight

Seek guidance on the latest trends impacting service and customer support strategies.