TSC Podcasts

Ooyala: Customer Success – Innovate & Differentiate

TSC sat down with the Archana Shetty, Senior Director of Worldwide Customer Success at Ooyala, to learn more about ways in which you can innovate and differentiate when it comes to Customer Success.

Scientific Games: Supporting the Billions of Powerball

TSC sat down with the David Douglas, VP of Service Management for Scientific Games International, to learn more about the behind-the-scenes work necessary to ensure that our Powerball dreams stay alive.

Xerox: Moving Technicians out of the Field

The Service Council interviews Connie Treese, VP of Next Generation Technical Support, who shares an update on Xerox’s service transformation and its impact on field technician roles and responsibilities.

Introducing Customer Success

The Service Council interviews Steve Blaz, VP of Customer Success Services for Engyte, about his focus on customer success.

Microsoft: Changes in the Field Service Automation Market

In this edition of the inService™ Podcast Series, Microsoft’s Param Kahlon joins us to talk about the recent acquisition of FieldOne and changes in the field service automation market.

Uncovering $54m in Service-Generated Leads

In this edition of the inService™ Podcast Series, The Service Council welcomes Jack Kleminich, Director of Service Programs and Technology at Tyco SimplexGrinnell, to discuss the creation and management of Simplex’s service lead program.

The Future of Customer Service

In this edition of the inService™ Podcast Series, The Service Council welcomes Bill Patterson, General Manager, Service Engagement of Microsoft as he discusses “The Future of Customer Service”.

Field Service Workforce Management Trends

In this edition of the inService™ Podcast Series, The Service Council welcomes Marne Martin, CEO of ServicePower, to discuss key trends impacting field service workforce management. At ServicePower, Marne is responsible for expanding the organization’s footprint in the field service market. An experienced leader in financial management and business growth, Marne exemplifies operational leadership, including demonstrated skills in restructuring and IPO’s on an international level. Previously, Marne was CFO at Norcon plc, an Isle of Man based telecom where she conducted an IPO and was responsible for all public market and shareholder relations.

Why Service Is Important Now

In this edition of the inService™ Podcast Series, The Service Council welcomes Ron Kaufman, best-selling author of “Uplifting Service”, to discuss “Why Service is Important Now.”

Customer Experience Transformation

In this edition of the inService™ Podcast Series, The Service Council welcomes Bob Johnson, Chief Service & Information Technology Officer at Sprint, to discuss “Customer Experience Transformation.”

Social Collaboration in Field Service

In this edition of the inService™ Podcast Series, The Service Council welcomes Greg Parker, Director, Customer Care & Field Development of Trane, an Ingersoll Rand Company, to discuss “Social Collaboration in Field Service”

Service Culture

In this edition of the inService™ Podcast Series, The Service Council welcomes Jason Bingham, Vice President, Energy Services & Controls of Trane, an Ingersoll Rand Company, to discuss “Service Culture.”

Customer-centric Training

In this edition of the inService™ Podcast Series, The Service Council welcomes Karl Sharicz, Customer Experience Lead of SimplexGrinnell, to discuss “Customer-centric Training.”