Learn from thought leaders.
Network with your peers.
Collaborate to address business problems/opportunities in a workshop environment.
Business Executives involved in functions of Services, Customer Experience, Customer Management, Customer Support and Service.
Monday, September 17 – Wednesday, September 19, 2018
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Reasons to Attend?
The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. Guests will benefit from the following:
- Keynote Sessions
- Executive Panels
- Research Tracks
- Breakout Sessions
- Transformational Case Study Workshops
- And more…
Theme: “Service Vision 2025”
At our 7th Annual Smarter Services Symposium, we will challenge assembled service leaders to project what their service organizations will look like seven to ten years into the future. How will the forces of digitization and consumerization impact their service processes, their customer connections, and their products and services? Taking concepts from the keynote and visionary sessions, business leaders will then be empowered to develop future business plans in the following focus and breakout areas:
Service Revenue & Growth
Service Supply Chain
The Symposium welcomes thought leaders and industry pioneers in a collaborative environment aimed at business executives overseeing functions of service and customer management. Some of the functions represented will include:
- Customer Support, Satisfaction & Experience
- Service & Field Service
- Service Parts & Supply Chain
- Sales & Marketing
- And more …