Learn from thought leaders.
Network with your peers.
Collaborate to address business problems/opportunities in a workshop environment.
Business Executives involved in functions of Services, Customer Experience, Customer Management, Customer Support and Service.
Monday, September 17 – Wednesday, September 19, 2018
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Reasons to Attend?
The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. Guests will benefit from the following:
- Keynote Sessions
- Executive Panels
- Research Tracks
- Breakout Sessions
- Transformational Case Study Workshops
- And more…
Theme: “Service is Humanity”
What role does humanity play in service? At the 2018 Symposium we look to address this question. As automation and intelligence invades every part of the service delivery process and encroaches on the experience delivered to customers, differentiation in service is delivered by personal connections. These connections stem between service leaders and employees, service businesses and their partners, between service employees, and most importantly between service personnel and their customers. Ease and Effort will be expected in service delivery. Empathy and Experience will elevate the dialog. Those attending the Symposium will engage in keynote level discussions centered around our event theme and then be able to participate in discussions and workshops around:
Service Revenue & Growth
Service Supply Chain
The Symposium welcomes thought leaders and industry pioneers in a collaborative environment aimed at business executives overseeing functions of service and customer management. Some of the functions represented will include:
- Customer Support, Satisfaction & Experience
- Service & Field Service
- Service Parts & Supply Chain
- Sales & Marketing
- And more …