Theme: “Service Success Tomorrow”

Customers are changing and so are their expectations. What’s exemplary today is often expected tomorrow. Thereby success in meeting and exceeding expectations requires the assembly of the right resources for today’s needs and the prediction of and preparation for the needs of tomorrow. The 2016 Smarter Services™ Executive Symposium will feature 5 robust research tracks to choose from:

Service Strategy

Field Service

Customer Success

Service Parts

Big Data

Request Agenda

Why Attend?

The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. Guests will benefit from the following:

  • Keynote Sessions
  • Executive Panels
  • Research Tracks
  • Breakout Sessions
  • Transformational Case Study Workshops
  • And more…

Who Attends?

The Symposium welcomes thought leaders and industry pioneers in a collaborative environment aimed at business executives overseeing functions of service and customer management. Some of the functions represented will include:

  • Customer Support, Satisfaction & Experience
  • Service & Field Service
  • Service Parts & Supply Chain
  • Finance
  • IT
  • Operations
  • Sales & Marketing
  • Engineering
  • And more …