Learn from thought leaders.
Network with your peers.
Collaborate to address business problems/opportunities in a workshop environment.
Business Executives involved in functions of Services, Customer Experience, Customer Management, Customer Support and Service.
Monday, September 11 – Wednesday, September 13, 2017
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Reasons to Attend?
The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. Guests will benefit from the following:
- Keynote Sessions
- Executive Panels
- Research Tracks
- Breakout Sessions
- Transformational Case Study Workshops
- And more…
Theme: “Invigorating Service Journeys”
Business excellence in the realm of service takes place at the confluence of three critical journeys: Operational Journeys (Day 1), Customer Journeys (Day 2), Commercial Journeys (Day 3). Excellence in supporting one path isn’t sufficient to ensure sustained success in an extremely competitive service environment. Champion organizations find the right blend of these critical pathways to create a differentiated relationship with their customers. During the 2017 Symposium, attendees will hear from keynote sessions that target these individual journeys. In breakout sessions, attendees will be able to shape and assess their organizations’ own service journeys, with a distinct focus on:
Service Strategy and Talent
Service Supply Chain
The Symposium welcomes thought leaders and industry pioneers in a collaborative environment aimed at business executives overseeing functions of service and customer management. Some of the functions represented will include:
- Customer Support, Satisfaction & Experience
- Service & Field Service
- Service Parts & Supply Chain
- Sales & Marketing
- And more …