In our research, we usually poll leaders of service businesses. In field service, that could be the VP of Field Service or someone with similar responsibilities. While it is good to get their perspective in terms of business strategy, this viewpoint might miss what’s happening out in the field, as evidenced by front-line field engineers.
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Our community of business executives elevates the importance of service, drives innovation, sharpens strategies and applies best practices through:
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Smarter Services™ Webinars
inService™ PODCAST SERIES
We Accelerate Change Through Data-Driven Intelligence
Voice of the Field Service Engineer Survey
We Provide Insights to Trends Impacting Strategies
Service Leaders’ Agenda Survey
Help us determine what forces and challenges, key drivers of success, investments and transformations your service organization underwent this year. To show our appreciation, you will receive free access to the results and summary reports.
Benchmark Your Organization Against Service Leaders
2023 State of the Market: Digital Transformation & Service Technology
This survey gathers information about digital transformation strategies and technology investments that service organizations plan to make throughout the upcoming year. The purpose of this survey is to uncover where you are on your digital journey. It also helps us identify existing technology infrastructure and prioritization of technology investments for ’23 and beyond, as well as understand what defines and how to measure the success and efficacy of a digital transformation.
Apply Latest Trends And Best Practices
Key Performance Indicators & Metrics Survey
How do you measure success? Find our what leading KPIs and metrics other service leaders use to measure their success. Participate in the survey to receive complimentary access to the results.
We Provide a Nexus of Community & Information Sharing
We connect decision makers to a dynamic network of information, people and ideas. We are continually looking ahead and optimizing solutions to help our members make more efficient and informed decisions.
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Discover the Power & Possibilities of Membership
Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results. Learn from thought-leaders. Network with your peers. Collaborate to address business problems and opportunities. What kind of membership are you interested in?