The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.
Latest Research: 2024 Service Leader’s Agenda
Delve into the results from our latest research on the challenges, priorities, and investments service leaders are focusing on in 2024 and beyond.
Smarter Services™ Webinar: How ACCO and TOMRA Have Stayed Ahead of the Service Game
In this webinar on demand, we explore how ACCO and TOMRA have successfully disrupted their service business to increase technician productivity, drive CX, build organizational resilience and transform their service operations.
Research Insight: 2024 State of Remote Support: The Trend, The Surprise, and the Red Flag
Take a look at this one page infographic to see the trends, revelations and red flags that remote support leaders need to be aware of in 2024 and beyond.
We Support Education, Knowledge & Insights
Smarter Services™ Webinars
Latest Webinar | Aug 21, 2024
inService™ PODCAST SERIES
We Accelerate Change Through Data-Driven Intelligence
Voice of the Field Service Engineer Survey
The Voice of the Field Service Engineer survey examines challenges, areas of friction, career aspirations, thoughts on management and other aspects of over 3,000 frontline agents’ day-to-day job. It also provides the opportunity for service leaders to distribute it to their frontline and benchmark those results against the aggregate.
We Provide Insights to Trends Impacting Strategies
Service Leaders’ Agenda Survey
Help us determine what forces and challenges, key drivers of success, investments and transformations your service organization underwent this year. To show our appreciation, you will receive free access to the results and summary reports. This survey will reopen December 2024.
Benchmark Your Organization Against Service Leaders
2024 State of the Market: Digital Transformation & Service Technology
This survey gathers information about digital transformation strategies and technology investments that service organizations plan to make throughout the upcoming year. The purpose of this survey is to uncover where you are on your digital journey. It also helps us identify existing technology infrastructure and prioritization of technology investments for ’24 and beyond, as well as understand what defines and how to measure the success and efficacy of a digital transformation.
Apply Latest Trends And Best Practices
Key Performance Indicators & Metrics Survey
How do you measure success? Find our what leading KPIs and metrics other service leaders use to measure their success. Participate in the survey to receive complimentary access to the results.
We Provide a Nexus of Community & Information Sharing
We connect decision makers to a dynamic network of information, people and ideas. We are continually looking ahead and optimizing solutions to help our members make more efficient and informed decisions.
Industry Practitioners
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Join Our Community of Global Service Leaders
Advisory Board - Industry, Leadership and Strategy, Research Advisory Council, Speaker, Symposium Speaker
Linda Tucci
Senior Global Director, Technical Solutions Center
Advisory Board - Industry, Leadership and Strategy, Research Advisory Council, Speaker, Symposium Speaker
Eduardo Bonefont
Worldwide VP of Technical Services - Life Sciences Segment
Advisory Board - Industry, Research Advisory Council, Symposium Speaker, Technology and Digital Transformation
Greg Ratcliff
Chief Innovation Officer
Discover the Power & Possibilities of Membership
Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results. Learn from thought-leaders. Network with your peers. Collaborate to address business problems and opportunities. What kind of membership are you interested in?