Join us as we dive into the summary findings of the 2024 Voice of the Field Service Engineer survey to understand the drivers that are shaping the field service experience and individual perceptions of the role.
Research Insight: 2024 State of Remote Support: The Trend, The Surprise, and the Red Flag
Take a look at this one page infographic to see the trends, revelations and red flags that remote support leaders need to be aware of in 2024 and beyond.
2025 Smarter Services™ Executive Symposium
The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.
Service Journey Day: Sustainability in Service with Purpose w/ Tetra Pak
Join us and our host, Tetra Pak in Dallas, TX for our Service Journey Day on December 10th, 2024. We will look at how service leaders can turn sustainability into a strategic lever that positions service operations to do well while doing good.
We Support Education, Knowledge & Insights
Smarter Services™ Webinars
Latest Webinar | Oct 24, 2024
inService™ PODCAST SERIES
We Accelerate Change Through Data-Driven Intelligence
Voice of the Field Service Engineer Survey
The Voice of the Field Service Engineer survey examines challenges, areas of friction, career aspirations, thoughts on management and other aspects of over 3,000 frontline agents’ day-to-day job. It also provides the opportunity for service leaders to distribute it to their frontline and benchmark those results against the aggregate.
We Provide Insights to Trends Impacting Strategies
Service Leaders’ Agenda Survey
Help us determine what forces and challenges, key drivers of success, investments and transformations your service organization underwent this year. To show our appreciation, you will receive free access to the results and summary reports. This survey will reopen December 2024.
Benchmark Your Organization Against Service Leaders
The Voice of the Contact Center Agent Survey
The Voice of the Contact Center Agent survey examines challenges, levers, areas of friction, career aspirations, mental health and thoughts on management of contact center and customer support agents’ day-to-day job (including call and chat support for both customers and field service engineers).
Apply Latest Trends And Best Practices
Key Performance Indicators & Metrics Survey
How do you measure success? Find our what leading KPIs and metrics other service leaders use to measure their success. Participate in the survey to receive complimentary access to the results.
We Provide a Nexus of Community & Information Sharing
We connect decision makers to a dynamic network of information, people and ideas. We are continually looking ahead and optimizing solutions to help our members make more efficient and informed decisions.
Industry Practitioners
Technology
Be the First to Know
Get exclusive deals, upcoming events, and insights delivered to your inbox.
Join Our Community of Global Service Leaders
Advisory Board - Industry, Leadership and Strategy, Research Advisory Council, Speaker, Symposium Speaker
Robert Pelz
VP, Supply Chain Customer Service
Bit Rambusch
Senior Vice President Service and Solution Delivery, North America
Advisory Board - Industry, Research Advisory Council, Speaker, Symposium Speaker, Workforce and Talent
Mahesh Subramony, Ph.D.
Professor of Management
Haroon Abbu
Senior Vice President of Digital, Data, and Analytics
Advisory Board - Industry, Research Advisory Council, Speaker, Symposium Speaker, Technology and Digital Transformation
Chris Dexter
Vice President, Customer Experience
Advisory Board - Industry, Leadership and Strategy, Research Advisory Council, Speaker, Symposium Speaker
Brad Haeberle
Senior Vice President of Services
Thomas Maiello
Director of New Product Introduction
Harold Heald
Associate Vice President, Biomolecular Service Organization
Greg Parker
Vice President, Innovation and Portfolio Management
Alex Ward
Executive Director, Hydrogen Supply Chain
Michael Ferraro
Worldwide Service Director
Bob Feiner
Senior Vice President, CSG Support Services
Robb Origer
Senior Vice President, In-Home Services
Discover the Power & Possibilities of Membership
Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results. Learn from thought-leaders. Network with your peers. Collaborate to address business problems and opportunities. What kind of membership are you interested in?