September 13-15, 2021 | Loews Chicago Hotel
The Smarter Service Executive Symposium is the industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.
Available until July 31, 2021
with special early bird discount
(five attendees) with special early bird discount
Our 2021 Preliminary Agenda for our Smarter Services™ Executive Symposium is now available. In conjunction with Service is Humanity, this year’s theme will be centered around Service. Reinvented.
VP, Digital Energy
VP, Global Escalation Management
Center For Services Leadership, Arizona State University
Our company-wide operating methodology recognizes the role and importance of service as it impacts customer centricity, satisfaction, loyalty, retention and the overall customer experience, while eliminating an isolation of customer support to service, customer experience and customer support line of business. Smarter Services™ represents the HEALTHY BALANCE that links issue resolution, service profitability and happy customers; and delivers a consistent and effective customer experience across all channels at every phase of the customer journey.
Learn from thought-leaders. Network with your peers. Collaborate to address business problems and opportunities in a workshop environment.
Business Executives who own the functions of Services, Field Services, Customer Experience, Customer Management, Customer Support, Operations, IT, HR and Supply Chain.
The 2021 Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.
Guests will gain knowledge and insights from our Keynote Sessions, Executive Panels, Research Tracks, Breakout Sessions, Transformational Case-Study Workshops and more.
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