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2021
Smarter Services™
Executive Symposium

September 13-15, 2021 | Loews Chicago Hotel

The Smarter Service Executive Symposium is the industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.

EARLY BIRD DISCOUNT FOR 2021 INDIVIDUAL & GROUP ATTENDEES

Available until August 31, 2021

2021 Symposium

Individual Attendance

with special early bird discount


$1,495
$1,095

2021 Symposium

Team Attendance

(five attendees) with special early bird discount

$4,995
$4,495

Keynote Preview with Karin Hamel from SE

Keynote Preview with Sonya Lacore from SWA

Membership

Individual

Billed Annually

$1,995

Membership

Corporate

Billed Annually

$7,995

Membership

Enterprise

Billed Annually

$14,995

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Workshop
Tracks
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VP And Higher
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Service
Leaders
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First time attendees

agenda

Our 2021 Preliminary Agenda for our Smarter Services™ Executive Symposium is now available.  In conjunction with Service is Humanity, this year’s theme will be centered around Service. Reinvented.

Featured Speakers

JAMIE BECK

SVP, Global Final Mile

JAMES MYLETT

VP, Digital Energy

SONYA LACORE

VP, Inflight Services

ROD COOK

Director, NA Service Operations

Dr. Mahesh Subramony

Center For Services Leadership, Arizona State University

GREG RATCLIFF

Chief Innovation Officer

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

Smarter Services™

Our company-wide operating methodology recognizes the role and importance of service as it impacts customer centricity, satisfaction, loyalty, retention and the overall customer experience, while eliminating an isolation of customer support to service, customer experience and customer support line of business. Smarter Services™ represents the HEALTHY BALANCE that links issue resolution, service profitability and happy customers; and delivers a consistent and effective customer experience across all channels at every phase of the customer journey.

Why attend

Learn from thought-leaders. Network with your peers. Collaborate to address business problems and opportunities in a workshop environment.

Who should attend

Business Executives who own the functions of Services, Field Services, Customer Experience, Customer Management, Customer Support, Operations, IT, HR and Supply Chain.

Benefits of attending

The 2021 Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.

Guests will gain knowledge and insights from our Keynote Sessions, Executive Panels, Research Tracks, Breakout Sessions, Transformational Case-Study Workshops and more.

Thank you for your nomination. We will be in touch soon.

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