13–14, April 2027 | Munich, Germany
2027 Smarter Services™ Executive Symposium – Europe
Theme: Service Without Borders – Closing the Gap to Excellence
The industry’s premier event for leaders in service, support, and customer experience is expanding to Europe! Join your peers in Munich for the purpose of learning, networking, and closing the gap between strategy and execution.
Our Members at a Glance
Where Service Council members come together to shape tomorrow.
The Smarter Services Executive Symposium – Europe is not a traditional conference. With a 4:1 ratio of practitioners to sponsors, every conversation is grounded in real-world experience.
Attendees can expect:
- Peer-led sessions focused on practical outcomes
- Candid discussions on transformation challenges and wins
- Insights shaped by real data, benchmarks, and frontline realities
- A highly curated audience of Director level+ service, support, and customer experience leaders
Please note: To ensure consistency across our global audience, all sessions will be conducted in English.
2027 Symposium By the Numbers
Mainstage Keynotes
Of Attendees are Director/VP Level & Higher
Of Attendees are Practitioners
Workshops
13–14, April 2027 | Munich, Germany
The 2027 European Symposium will take place at the Hilton Munich City
Located in the heart of Munich, the venue offers convenient access to the city’s cultural and business hubs, providing an ideal setting for both learning and connection.
A discounted room block is available for attendees.
Service Council Industry Advisory Board
Lucas Rigotto
Chief Service Officer – Nutrition Plant Engineering.
Dragan Budic
VP of Global Data & GM Serbia
Chris Dexter
Vice President, Customer Experience
Tony Gattuso
VP HPS Managed Services
Caroline Häggström
Vice President, Transformation
Michael Hughes
Group Service Director
Hannes Jantke
Senior Vice President Global Service Business & New Installation Operations
Jörn Lindstädt
Senior Vice President Global Service
Fabio Raffone
Senior Vice President Services, Global
Jack Rijnenberg
Director of Global Customer Service
Andreas Schneider
Vice President Services & Support - DP&S EMEA
Patrycja Sobera
Senior Vice President and General Manager, Digital Workplace Solutions
Symposium Agenda (Tentative)
Tuesday
7am | Registration & Breakfast
8am | Opening Keynote Presentations
9am | Mainstage Keynote Presentations
10am | Technology Showcases
10am | Mainstage Keynote Panels
12pm | Lunch
1pm | Breakout Sessions
2pm | Technology Showcases
3pm | Breakout Sessions
5pm | Mainstage Keynote Presentations
6pm | Cocktail Reception
Wednesday
7am | Breakfast
8am | Awards
9am | Mainstage Keynote Presentations
10am | Mainstage Keynote Panels
11am | Breakout Sessions
12pm | Closing Remarks and Lunch
Speaking Opportunities for the 2027 Smarter Services Executive Symposium – Europe
Our agenda is built by practitioners, for practitioners. Service Council is now vetting mainstage keynote speakers. Know a service executive with a compelling story, proven results, or a unique perspective? Nominate a speaker and help shape the conversations that matter most.
Where Sponsors Become Partners
The Smarter Services Executive Symposium – Europe is different from other industry events because it’s built for connection, not just visibility.
Sponsorship availability is limited and interest is already building. If you’re interested in positioning your organization in front of this highly engaged audience of senior service decision-makers, please contact Service Council.
Lead, Share, Partner with Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.