What started as a group of like-minded business professionals in a LinkedIn business group focused on elevating the importance of service, has evolved into the present-day Service Council™.

Who We Are

The Service Council exists to provide a nexus of community and information sharing, endeavoring to codify and refine best practices, while raising awareness of the importance and benefits of establishing a service-led organization.

Smarter Services™

Smarter Services is our company-wide operating methodology which recognizes the role and importance of service as it impacts customer centricity, satisfaction, loyalty, retention and overall customer experience while eliminating an isolation of customer support to service, customer experience and customer support line of business. It represents the HEALTHY BALANCE that links issue resolution, service profitability and happy customers; and delivers a consistent and effective customer experience across all channels at every phase of the customer journey.

Service is Humanity™

Service is Humanity is our company-wide cultural philosophy which recognizes the role and importance of service on humanity looking beyond traditional operational metrics. It represents the EMPOWERMENT of the Employee to create unique experiences at his/her discretion to create exceedingly exceptional customer experiences which improve the world.

What We Do

The Service Council™ exists to build and support a platform for education, knowledge, networking and insight for the community of business executives overseeing functions of service and customer management.

Our platform enables business executives to sharpen their strategy AND apply industry best practices through:

Service Council Research
Research & Data

Benchmark your organization against service leaders.

Service Council Data
Analysis & Insights

Seek guidance on the latest trends impacting service and customer support strategies.

Service Council Events
Community & Events

Validate your service and customer support strategy through experiential learning.

Service Council Application
Application & Strategy

Operationalize against the latest trends and best practices.

Discover The Power & Possibilities Of Membership

Get the data-driven insight you need to make informed decisions. Network with your peers. Collaborate with thought leaders to uncover solutions and discover opportunities as together we explore what’s in, what’s out, and what’s around the corner.