Industry Practitioners Advisory Board

Richard Albanese

Vice President of Global Service

Eduardo Bonefont

Worldwide VP of Technical Services - Life Sciences Segment

Rod Cook

Director, NA Service Operations

Bob Feiner

Senior Vice President, CSG Support Services

Michael Galon

Director, Service Operations

Adam Gloss

Chief Operating Officer

Leonard Graves

Executive Vice President - Global Operations

Brad Haeberle

Senior Vice President of Services

Karin Hamel

President, North Regions

Harold Heald

Associate Vice President, Biomolecular Service Organization

Mark Horvath

Corporate Vice President, Global Services

Sasha Ilyukhin

Senior VP, Global Processing Services and Services Solutions

Laura Mather

VP & GM Global Services

Jessica Murillo

Vice President, Chief Operating Officer

Robb Origer

Senior Vice President, In-Home Services

Gyner Ozgul

CEO

Robert Pelz

VP, Supply Chain Customer Service

Stephanie Peters

Vice President of Operations

Gaurav Puri

Vice President - Global Service & Repair

Andrew Scherbauer

Vice President of Operations, Digital Buildings

Peter Seward

Vice President of Engineering & Technical Services

Linda Tucci

Senior Global Director, Technical Solutions Center

Chris Westlake

Vice President - Life Sciences Technical Services

Terry Young

CEO

Stephanie Amendola

Associate Director of Global Service & Repair

Dean Casad

Director, Customer Support Operations

Tyler Haak

Vice President of Sustainability and Services, U.S. Digital Buildings

Bob Vogel

Vice President of Service Operations & Customer Ownership

John Ward

Global Head of Customer Experience

Jon Barr

CIO

Tony Briggs

Vice President – Lifecycle Solutions

Scott Day

COO

Chris Dexter

Vice President, Customer Experience

Deepika DiGiovine

Vice President, Digital Applications & Connected Factory

Tony Karam

Director of Americas Advanced Service Delivery

Bob Lamendola

Senior VP, Technology and Head of Ricoh NA Digital Services Center

Joe Lang

VP, Service Technology & Innovation

Shawn LaRocco

Chief Services Officer

John Perry

Vice President Xerox Digital eXperience for Service Delivery/Customer Service Technology

Greg Ratcliff

Chief Innovation Officer

Roel Rentmeesters

Vice President of Digital Transformation

Erik Sheehan

VP of Customer and Operations Support Centers

Sara Smith

Service AI Program Owner

Matthew Wong

Vice President, Customer Support

Haroon Abbu

Senior Vice President of Digital, Data, and Analytics

Michael Ferraro

Worldwide Service Director

Ron Kruse

Head of EV Operations & Maintenance

Thomas Maiello

Director of New Product Introduction

Bit Rambusch

Senior Vice President Service and Solution Delivery, North America

Mike Rembelski

VP of Global Service

Mwepa Davis

Service Supply Chain Operations Director

Darrell Edwards

Asst. Professor of Practice/Supply Chain Management

Matthew Ganus

Director of North American Region - Field Operations

Jason MacIver

Vice President, Services Procurement

Linda McDougall

Director of Supply Chain Services and Logistics, Global Customer Delivery

Vito Minneci

Vice President North America Parts - Hobart Service

Marc Muehlen

Vice President, Service Supply Chain Management, Americas

Fotini Petroula

VP, Technology Lifecycle Services Supply Chain

Justin Simpson

Director, Global Service Operations

James Verner

Senior Director of Service Planning and Procurement

Kate Versprille

VP, Global Field Supply Chain & Logistics

Alex Ward

Executive Director, Hydrogen Supply Chain

H. Eugene Williams III

Senior Director Global Service Parts Operations

Dan Basile

Vice President of Field Service

Jamie Beck

Chief Operating Officer

Ron Bednar

Vice President of Services, North America

Marc Coleman

Director of Field Service NA, Lab Water Solutions

Jodie Hayes

Chief People Officer

Rachel Heskin

Senior Director, Service Platform Strategy

Sean Jordan

Global BSO Business & Quality Director; Biomolecular Service Organization

Lance Ley

Senior Manager, Strategic Field Operations

Matt Pastore

Vice President

Eric Reisner

CEO

Eric Rogers

HR Executive Director for On-Highway, Supply Chain, and Quality in the Engine Business

Sarah Rose

Vice President of Global Services

Mahesh Subramony, Ph.D.

Professor of Management

Scott VerBracken

VP Automotive Services

Steve Demanovich

Vice President of Service Operations

Greg Parker

Vice President, Innovation and Portfolio Management

Sophia Williams

Senior VP & GM, Telecom and Technology Business

Michael Hughes

Global Head of Service

Jörn Lindstädt

Senior Vice President Global Service

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Industry Practitioners Advisory Board

Leadership & Strategy

Customer Experience

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Data & Intelligence

Service Supply Chain

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Revenue and Go-To-Market

EMEA (Europe, Middle East, Africa)

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