July 29th, 2026 | Bloomfield, CT Join us on July 29th for a Service Journey Day hosted by Otis Elevator in Bloomfield, Connecticut, where service leaders will explore what it takes to build a smart service ecosystem that seamlessly connects technicians, parts, and machines to deliver superior customer experiences. Participants will examine how leading organizations...
October 13th, 2026 | Budapest, HU Join us on October 13th for a Service Journey Day hosted at Unisys in Budapest, Hungary, focused on Experience Shaping in Multi-Vendor Offerings. As organizations increasingly deliver services across complex partner and technology ecosystems, this interactive, peer-driven session will explore how leaders can move beyond traditional SLAs toward experience-led...
November 10th, 2026 | Lafayette, CO Join us on November 10th for a Service Journey Day hosted by Medtronic in Lafayette, Colorado, focused on integrating the relevant voices in remote support. As remote support becomes a critical touchpoint in the service experience, this interactive session will explore how organizations can elevate the role of IVR...