Loading view.
Service Journey Day: Service Parts – From Defense to Offense w/ The Manitowoc Company
Join us in centrally-located Shady Grove, PA on March 4th for a workshop hosted at The Manitowoc Company. During this half-day session, we will explore the capabilities and expectations that Service Supply Chain Leaders must master to position service parts management as a core element to the strategic agenda. Attendees will learn how The Manitowoc...
Service Journey Day: Delivering Predictive and Proactive Service w/ Lexmark
We're off to the races! Join us in Lexington, KY on April 15th for a workshop hosted at Lexmark HQ, followed by two exciting networking events that are not to be missed! During the half-day session and operations tour, we will explore how Lexmark is delivering predictive and proactive services, and minimizing uptime for their...
Service Journey Day: Integrating Adaptive Remote Support and Field Service Journeys w/ Daktronics
Join us in June 2025 for a workshop hosted at Gillette Stadium, home of the New England Patriots, for an operational tour of Daktronics technology. During this half-day session, we will explore best-in-class management of customer issues (including anticipation, avoidance and resolution) by designing for the right-fit experiences across remote support and field services. Attendees...
Service Journey Day: Partnering with AI in Service w/ Ciena
Join us in beautiful Ottawa, Canada on August 6th for a workshop hosted at Ciena HQ. During this half-day session, we will explore how Ciena is redefining their competitive position through AI. Attendees will explore ways to shift their organizational mindset on AI to improve benefits, transform processes, redefine operational and financial models, and create...
Service Journey Day: Mastering Outcome-Based Services w/ Rolls-Royce
Rolls-Royce Dahlwitz, GermanyJoin us in Dahlwitz, Germany this October for a workshop hosted at Rolls-Royce, followed by a networking event. During the half-day session and operations tour, we will learn how Rolls-Royce has spearheaded outcomes-based services with programs like “TotalCare” and the “Power by the Hour” scheme. Attendees will also discover what it takes to be prepared...