The Frictionless Support Chain: Cisco’s Low-Touch Customer Experience

A frictionless customer experience begins with the integration of People, Processes, and Technology throughout the “support chain”. People and digital processes must communicate efficiently, in real-time; anticipate and respond to customer requirements, all while minimizing interruptions. Cisco has taken the frictionless customer experience into the second digital wave. Join us to hear from Cisco’s Chris...

An Exclusive Look at the 2022 Smarter Services™ Executive Symposium

As our industry continues to face mounting pressures from inflation, talent shortages, and supply chain challenges, it has never been more important for leaders to come together. This is why we hope you and your team will join us for the 2022 Smarter Services ™Executive Symposium. Held on September 19-21 at the JW Marriot in...