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Top Predictions for 2024 that Every Service Leader Should Know
2024 is without a doubt gearing up to be an impactful year for service. With geopolitical climates intensifying, an upcoming U.S. election year, and the inevitable explosion and adoption of Artificial Intelligence (AI), service organizations can anticipate a rippling effect into every aspect of their operation—from the way they manage privacy and customer data to...
2024 Service Leader’s Agenda Summary Findings
The annual Service Leader’s Agenda survey is an opportunity for service executives from all sectors to an opportunity for service executives from all sectors to share the most pressing priorities, challenges and investments they anticipate for the coming year. From major shifts in technology investments, to new customer and employee engagement strategies, the results of...
