Events Search and Views Navigation
April 2022
May 2022
June 2022
2022 Voice of the Field Service Engineer Survey Findings
The voice of the field service engineer has never been more important. The “great resignation” has become a top economic trend, with the national “quit rate” reaching a 20-year high in November of 2021. It has also become a source of real concern for service leaders. As front-line agents experience burnout and job dissatisfaction, they are quitting at record levels. How do service leaders make the work desirable, and the workers valued to curb turnover and boost employee satisfaction? Each…
Find out more »July 2022
The Frictionless Support Chain: Cisco’s Low-Touch Customer Experience
A frictionless customer experience begins with the integration of People, Processes, and Technology throughout the “support chain”. People and digital processes must communicate efficiently, in real-time; anticipate and respond to customer requirements, all while minimizing interruptions. Cisco has taken the frictionless customer experience into the second digital wave. Join us to hear from Cisco’s Chris Dexter, VP of Customer Experience, and Linda McDougall, Director of Supply Chain Services and Logistics, Global Customer Delivery. They will share insights into The Cisco…
Find out more »August 2022
An Exclusive Look at the 2022 Smarter Services™ Executive Symposium
As our industry continues to face mounting pressures from inflation, talent shortages, and supply chain challenges, it has never been more important for leaders to come together. This is why we hope you and your team will join us for the 2022 Smarter Services ™Executive Symposium. Held on September 19-21 at the JW Marriot in the great city of Chicago, this premier event will bring hundreds of service and customer support executives together to learn, share and network. We are…
Find out more »