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April 2022

Service Experts: Moving to Best-in-Class Field Service KPIs & Metrics

April 7 @ 1:00 pm
Field Service KPIs Metrics
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May 2022

3 Ways to Accelerate Revenue Growth with Service Innovation

May 26 @ 1:00 pm - 2:00 pm
service revenue growth
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June 2022

5 Ways to Get More Mileage Out of Your Field Service Business

June 8 @ 1:00 pm - 2:00 pm
Serious Caucasian Unshaven Worker In Protective Uniform And With
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Transforming Aftermarket Services with a Connected Service Experience

June 14 @ 2:00 pm - 3:00 pm
Aftermarket services
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How Organizations Can Move from Modernization to Digital Transformation

June 21 @ 1:00 pm - 2:00 pm
Digital transformation
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2022 Voice of the Field Service Engineer Survey Findings

June 29 @ 1:00 pm - 2:00 pm
Voice of the field service engineer

The voice of the field service engineer has never been more important. The “great resignation” has become a top economic trend, with the national “quit rate” reaching a 20-year high in November of 2021. It has also become a source of real concern for service leaders. As front-line agents experience burnout and job dissatisfaction, they are quitting at record levels. How do service leaders make the work desirable, and the workers valued to curb turnover and boost employee satisfaction? Each…

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July 2022

The Frictionless Support Chain: Cisco’s Low-Touch Customer Experience

July 27 @ 11:00 am - 12:00 pm
OnProcess

A frictionless customer experience begins with the integration of People, Processes, and Technology throughout the “support chain”. People and digital processes must communicate efficiently, in real-time; anticipate and respond to customer requirements, all while minimizing interruptions. Cisco has taken the frictionless customer experience into the second digital wave. Join us to hear from Cisco’s Chris Dexter, VP of Customer Experience, and Linda McDougall, Director of Supply Chain Services and Logistics, Global Customer Delivery. They will share insights into The Cisco…

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August 2022

An Exclusive Look at the 2022 Smarter Services™ Executive Symposium

August 9 @ 2:00 pm - 3:00 pm
2022 Smarter Services Executive Symposium

As our industry continues to face mounting pressures from inflation, talent shortages, and supply chain challenges, it has never been more important for leaders to come together. This is why we hope you and your team will join us for the 2022 Smarter Services ™Executive Symposium. Held on September 19-21 at the JW Marriot in the great city of Chicago, this premier event will bring hundreds of service and customer support executives together to learn, share and network. We are…

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