2024 Voice of the Field Service Engineer Summary Findings Webinar

Overview

The biggest challenge facing service leaders in 2024 is the workforce and talent shortage. Engagement levels are on the decline, attrition levels are on the rise, and both the U.S. Chamber of Commerce and the U.S. Bureau of Labor report that available jobs continue to outpace available workers. How can service leaders better prepare for and mitigate the challenges at hand?

Join us as we dive into the summary findings of the 2024 Voice of the Field Service Engineer survey. Now in its 6^th year, the annual survey is the leading research campaign for organizations seeking to benchmark their frontline, understand the drivers that are shaping the field service experience and individual perceptions of the role. We’ll look at:

• Field service engineers’ thoughts on their job, their employers and their future career plans
• What challenges and areas of friction they face in their role
• How organizations can keep them engaged and empowered to deliver on customer demands