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Thursday, February 13, 12:00pm

2025 State of AI and Service Technology Summary Findings Webinar

Overview

Artificial Intelligence (AI) has been a key focus for service leaders this year. According to research from the Service Council, 62% of service leaders had planned to invest in AI in 2024. So, how are these plans progressing? What challenges, successes, and lessons have emerged so far?

Join us for the 2025 State of Artificial Intelligence & Service Technology Summary Findings webinar. We’ll preview the results of the latest survey, looking at the experiences and expectations of service leaders who are leveraging AI to manage their service organization. We’ll also dive into the structure, priorities and integration of their overall digital technology ecosystem.

Featured Speakers

24.09.10 Service Council 100
Gerardo Pelayo, Ph.D.
VP, Research & Advisory
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Topics

Technology

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