2026 KPIs and Metrics Summary Findings: How Does Your Service Org Stack Up?

Overview

Join us as Service Council unveils the findings of our 2026 KPIs and Metrics Survey. Don’t miss this first look at how service organizations are defining success, measuring performance, and tracking outcomes heading into 2026. Based on insights from service leaders and executives responsible for service strategy and operations, this research examines the purpose and priorities behind today’s most critical KPIs, benchmarks current levels of KPI attainment, and provides essential organizational context to understand what separates high performers from the rest.

This webinar is a must-attend for service leaders who want to pressure-test their own metrics against industry peers and ensure they are measuring what actually drives results.

You’ll gain clarity on:

• Which KPIs are gaining traction
• Where performance gaps are emerging
• How leading organizations are aligning metrics to strategic service outcomes, not just operational activity

Whether you’re refining existing dashboards or rethinking how success is defined across service, this session delivers the benchmark data and perspective needed to confidently answer the question: How does your service organization stack up?

Gerardo Pelayo

Chief Research Officer