2026 Service Leader’s Agenda Summary Findings

Overview

What’s really shaping service strategy in 2026—and where are leaders placing their bets?

Join Service Council on Thursday, April 9th at 12pm EST, as we unveil the findings from our 2026 Service Leader’s Agenda survey, capturing insights from service executives and leaders responsible for driving service transformation across their organizations. This research explores how the strategic landscape is evolving, where organizations are investing, and how service is influencing broader business growth.

In this session, we’ll break down:

• The top priorities and challenges defining the 2026 service agenda
• Where organizations are investing to drive transformation and growth
• How the role of service is evolving and the level of influence it holds within enterprise strategy
• Key gaps between intention and execution across service initiatives

Whether you’re leading service, supporting customer experience, or driving operational strategy, this webinar will provide a clear benchmark of where the market stands and where it’s headed next.

Gerardo Pelayo

Chief Research Officer