Thursday, February 26, 12:00pm
2026 Voice of the Contact Center Agent Summary Findings
Overview
In 2026, the contact center is evolving rapidly as customer expectations for seamless, personalized, and AI-enabled support continue to rise. Agents are navigating greater complexity across voice and digital channels, making their experience more critical than ever.
Join Chief Research Officer, Gerardo Pelayo, Ph.D., to explore the results from the 2026 Voice of the Contact Center Agent survey. This session will highlight what today’s support professionals are saying about their roles, the challenges they face, the impact of technology and AI, and what organizations must do to better engage and empower their teams.
Register to attend live and gain practical, research-backed insight into how leading organizations are rethinking the agent experience to meet the demands of 2026 and beyond.
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