A Preventative Maintenance Playbook: Fueling Growth, Retention and Innovation

Service leaders continue to be laser focused on service innovation, according to the 2025 Service Leader’s Agenda survey. Additionally, the survey found that customer retention and growth will be the most critical for service leaders to improve to achieve their service objectives this year. Preventative maintenance agreements (PMAs) are the secret sauce for company growth. They keep customers happy, equipment running smoothly and recurring revenue flowing. However, they can also be difficult to navigate, leaving missed opportunities on the table to drive innovation.

On this on demand webinar, we’re joined by Stillman Jordan, President of Encon, a Service Logic Company, and Alex Kablanian, GM, Commercial & Construction Markets for ServiceTitan, to discuss how service organizations like Encon are leveraging technology to achieve the Preventative Maintenance Trifecta of customer retention, business growth and service innovation.

Key takeaways include:

• Strategies employed by leading organizations to innovate customer retention and growth methods.
• Enhancement of customer experiences through advanced technologies such as AI.
• How service leaders can strike the appropriate balance between excessive and insufficient data usage on the frontline.
• Best practices for integrating frontline operations with the customer journey to deliver an exceptional experience.