Beyond Connectivity: How DEXIS Turned IoT into Uptime, CX, and Revenue

Isabel Caldwell

Global Product Manager, SLA

Alice Bowen

Sr. Portfolio Manager, Connected Products

John Carroll

CEO

Gerardo Pelayo, Ph.D.

Chief Research Officer

Overview

Customer expectations continue to rise, downtime is more costly than ever, and IoT data is flooding organizations with both opportunity and complexity. The relevant question is: how do companies turn connected equipment and service data into measurable outcomes like more accurate and faster resolution, superior experiences for customer, and incremental revenue streams? Join us as we explore how DEXIS, a global leader in dental imaging, transformed IoT data into real-world service outcomes.

Tune in for the Smarter Services^TM Webinar ,”Beyond Connectivity: How DEXIS Turned IoT into Uptime, CX, and Revenue.” We’re joined by Isabel Caldwell, Global Product Manager, SLA for DEXIS, and Alice Bowen, Senior Portfolio Manager, Optra IoT – Connected Products, for Lexmark. Together, they’ll share how DEXIS moved from fragmented service data to a unified, customer-centric platform and how this partnership has become a model for turning IoT into a better service experience reflected in higher levels of both profit and loyalty. In this interactive conversation, we’ll learn how they:

• Transformed data into actionable insights that reduced downtime, increased first-time fix rates and improved service entitlement fulfillment.
• Monetized IoT signals by driving new service contracts and expanding revenue opportunities.
• Improved the experience of customers and agents alike by simplifying data capture, consumption and trust