Loading Events
Wednesday, August 17, 11:00am

Building a Lean Service Machine: Cutting Service Cost While Improving Performance

Featured Speakers


In this webinar, service pros explain how to have it both ways — decrease costs while simultaneously boosting service KPIs. Join Gyner Ozgul, President & Chief Operating Officer of Smart Care Equipment Solutions, Sidney Lara, Aquant Service Principal, and John Carroll, Service Council CEO, for a roundtable discussion to learn tactical, data-driven approaches for building and leading service teams during uncertain times.

Discover how to:

  • Upskill service techs – even with high rates of turnover
  • Measure – and improve – KPIs like First Time Fix Rate and Cost Per Success
  • Guide prioritization and maintain efficiency with the help of Service Insights
  • Reduce the cost of service while delivering exceptional customer experiences

Reserve your spot for this Smarter Services Webinar on Wednesday, August 17th at 11AM ET.

Share this Event


Field ServiceIntelligent ServiceTechnologyWorkforce & Talent

Lead, Share, Partner With Us

The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.

Service Council Logo Stacked

P.O. Box 140354
Boston, MA 02114-991

Stay Connected with our Community

Be the first to know about exclusive deals, upcoming events, updates and more!

This field is for validation purposes and should be left unchanged.

© 2022 Service Council