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Wednesday, August 21, 12:00pm

Disrupt or Be Disrupted: How ACCO and TOMRA Have Stayed Ahead of the Service Game

Featured Speakers

DBasile
Daniel Basile
Vice President of Field Service
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Michael Potts
Michael Potts
Senior Vice President
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Chrstine LaVoi
Christine LaVoi
Senior Client Services Partner
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John Carroll
John Carroll
CEO
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24.09.10 Service Council 100
Gerardo Pelayo, Ph.D.
VP, Research & Advisory
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Overview

According to the latest Service Council research, Service Innovation will be the top priority for service leaders in 2024 and for the foreseeable future. However, service innovation is notoriously elusive and requires a combination of the right change management processes and technology investments to achieve it, along with the underlying people and data foundation to feed the former. What does a recipe for success look like, and how can service leaders replicate it within their own organizations?

Join us for the Smarter Services Webinar, “Disrupt or Be Disrupted: How ACCO and TOMRA Have Stayed Ahead of the Service Game.” We’ll be joined by three leaders in service innovation: Michael Potts, Senior Vice President of ACCO, Daniel Basile, Vice President of Field Service of TOMRA, and Christine LaVoi, Senior Client Services Partner of IFS.

We’ll discuss how ACCO and TOMRA have successfully disrupted their service business to increase technician productivity, drive customer experience, build organizational resilience and transform their service operations.

We’ll hear these service leaders’ perspectives on:

  • Defining the right people, tools and processes in place for a successful digital transformation
  • Effectively managing change amongst the frontline
  • Streamlining field service to ensure customer satisfaction gains
  • The role technology and AI play in service innovation
  • Best practices and learning moments from TOMRA and ACCO’s service innovation journey


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Field ServiceTechnology

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