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Thursday, February 27, 12:00pm

Embracing Intelligent Field Service: Siemens Healthineers’ Journey with ServiceNow

Featured Speakers

Jochen Hostalka
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Jochen Hostalka
Head of Digital Strategy & Innovation, Customer Services
Bulent Cinarkaya
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Bulent Cinarkaya
General Manager, Field Service Management
John Carroll
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John Carroll
CEO
24.09.10 Service Council 100
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Gerardo Pelayo, Ph.D.
VP, Research & Advisory

Overview

Service organizations continue to prioritize service innovation and are increasing investments in intelligent technology to achieve it. However, there is still a disconnect between the expectations placed on the field resources and the tools provided to meet those goals. The latest results from the Voice of the Field Service Engineer survey found that, despite 92% of field technicians reporting that the knowledge and technology required to service products are changing, only 54% agree that the processes to service these products have become more clearly defined. How can field service leaders ensure alignment between the frontline and AI to embrace the new era of field service?

Join us on February 27th, 2025, at 12 PM ET for an in-depth webinar hosted by Service Council. We will delve into how Siemens Healthineers has modernized its service experience with ServiceNow, leveraging intelligent technologies and connected workflows to drive operational excellence.

Key takeaways from this webinar include:

  • Insights from Service Council’s research on field service engineers’ challenges and perceptions around AI
  • Strategies for service leaders to effectively use AI in transforming customer and employee experiences
  • How Siemens Healthineers is ensuring their field service teams have access to relevant data and intelligence through integrated workflows
  • Best practices for incorporating AI into your field service operations to deliver both immediate and long-term value

Don’t miss this opportunity to learn about research insights and Siemens Healthineers’ field service modernization journey. You’ll gain actionable insights on transforming your field service operations with intelligent technologies that empower your teams and customers.


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Topics

Field ServiceIntelligent Service

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