From Faults to Fixes: Inside Currys’ Smart Repair Revolution

Glen Holbrook

Head of Commercial Operations, Repairs & Reverse Logistics

Hattie Lister

AVP - Utilities & Retail

John Carroll

CEO

Gerardo Pelayo, Ph.D.

Chief Research Officer

Overview

In today’s connected service landscape, turning a vague fault report into a precise repair can feel like solving a puzzle. Miscommunication and incomplete information lead to repeat visits, rising costs, and growing frustration for both customers and field teams.

Currys, the UK’s leading omnichannel technology retailer, is proving there’s a smarter way.

Join us on Thursday, December 18th, at 12pm ET for the Smarter Services webinar, “From Faults to Fixes: Inside Currys’ Smart Repair Revolution.” We’ll be joined by Glen Holbrook, Currys’ Head of Commercial Operations, Repairs & Reverse Logistics, to go inside his organization’s journey with Vyntelligence. We’ll explore how the UK’s leading omnichannel retailer of technology products and services has transformed customer reporting and repairs to deliver faster, more sustainable service by having more accurate inputs to begin with.

You’ll hear how Currys:

• Simplified fault reporting with AI video capture for clear, actionable diagnostics
• Boosted first-time fix rates and cut write-offs with better pre-visit insight
• Integrated AI into core systems in just six months
• Empowered engineers and customers with faster, smarter, greener repairs

Don’t miss this opportunity to go behind the scenes, to learn how Currys’ bold vision and agile execution redefined the diagnostic and repair experience—transforming complexity into clarity and setting a new standard for customer engagement, technician empowerment, and sustainability in service.