How Will Your Service Organization Stack Up in 2025?

Summary Findings from the 2025 KPIs and Metrics Survey

Overview

As service leaders turn their attention to 2025, many are already anticipating the challenges the upcoming year will bring. Heightened customer demands, widening talent and workforce gaps, and increased pressures to deliver outcome-based services will continue, while ongoing geopolitical conflicts abroad and continued inflation sow economic uncertainty for many companies. Staying ahead in 2025 will mean making strategic, data-driven decisions. Developing smarter, stronger, and higher-performing KPIs and metrics are essential for service organizations that want to stay agile and primed for all the new year holds.

Join us on Thursday, December 12th at 12PM ET for the Smarter Services^TM Webinar: How Will Your Service Organization Stack Up in 2025? Service Council CEO, John Carroll, and VP of Research and Advisory, Gerardo Pelayo, Ph.D., reveal the results from our latest KPIs and Metrics survey. They’ll look at:

• The top KPIs and metrics that service organizations are focusing on in 2025
• How those metrics are shaping business strategies
• The link between investments made and the metrics impacted
• What attainment looks like for the Best-in-Class service organizations

John Carroll

CEO

Gerardo Pelayo, Ph.D.

VP, Research & Advisory