Orchestrating Service Planning and Execution

Justin Simpson

Director, Global Service Operations

Mike Ross

VP Product and Market Strategy

John Carroll

CEO

Gerardo Pelayo

Chief Research Officer

Overview

Service supply chains are built around uncertainty. Demand is failure-driven, commitments are urgent, and conditions change constantly across inventory, logistics, repair, and field operations. But in many organizations, planning and execution still happen in separate systems, cycles, and teams, creating a gap between planning intent and the decisions made in real-world execution.

Join us on Wednesday, August 26th, for our Smarter Services Webinar: Orchestrating Service Planning and Execution. We’ll be joined by Mike Ross, VP Product and Market Strategy for Baxter Planning, and Justin Simpson, Director of Global Services for Avnet, to examine the planning-to-execution gap and identify how leading organizations are closing it. The conversation will explore how a unified, closed-loop approach helps teams align execution with planning intent, turn operational signals into better decisions, and respond faster when service conditions change.

We’ll discuss:

• Why the planning-to-execution gap continues to limit service supply chain performance.
• How disconnected teams, systems, and processes contribute to higher costs, increased risk, and operational inefficiencies.
• How a closed-loop approach helps organizations align execution with planning intent, improve agility, and transform the service supply chain into a strategic business advantage.

Attendees will walk away with a clearer view of how connected planning and execution can help transform the Service Supply Chain from an operational necessity into a strategic advantage.