Preparing Your Service Organization for Conversational AI: From Use Case to Real Impact

Denny Lawrence

Manager of Service Technology

Gerardo Pelayo

Chief Research Officer

Tas Hirani

Global Director of Enablement

John Carroll

CEO

Overview

Conversational & Voice AI are reshaping how service organizations support customers, empower employees, and improve operations. But successful adoption starts with identifying the right use cases, building stakeholder alignment, and creating a roadmap for measurable impact.

Join us live on Wednesday, August 12th at 12PM ET (9AM PT) for our Smarter Services Webinar, “Preparing Your Service Organization for Conversational AI: From Use Case to Real Impact.” We’ll be joined by Denny Lawrence, Comfort Systems’ Manager of Service Technology at Comfort Systems, and Tas Hirani, Aquant’s Global Director of Enablement, to explore how organizations are preparing for Voice AI adoption. Denny will share how Comfort Systems is leveraging voice capabilities to improve customer and employee experiences, lessons learned from early deployments, and how the organization is evolving its AI strategy.

We’ll offer practical strategies on:

• Identifying and Prioritizing the right Voice AI and conversational AI use cases.
• Building the business case and gaining stakeholder support.
• Managing expectations and maximizing value from early deployments.

This session is designed for service leaders, operations executives, and technology decision-makers responsible for improving customer experience, employee productivity, and service performance through emerging AI capabilities.