Service Journey Day: A Service Lifecycle Management Mindset with Agilent Technologies

February 19th, 2026  |  Wilmington, DE

Join fellow service leaders for an immersive, peer-driven experience on February 19th, hosted at Agilent Technologies in Wilmington, Delaware. This Service Journey Day will address the challenges in designing and executing Service Lifecycle Management (SLM) effectively — by effectively connecting the dots across operational, commercial, and technological decisions to shape the service experience throughout the life of the installed base.

You’ll gain behind-the-scenes visibility into how Agilent is navigating a complex service ecosystem, driving strategic alignment across their major initiatives, and empowering its frontline teams through smarter processes, data, and automation. The day will include an operations tour and evening networking activity. Don’t miss this opportunity for hands-on learning, honest discussion, and actionable takeaways you can bring back to your own organization.

If you’re interested in attending this Service Journey Day, please fill out the form and we will be in touch with more details. Please note that attendance to this event will be limited and a waitlist is anticipated!

Thank you to our sponsor:

 

What is the Service Journey Roadshow?

Guide your organization’s service journey by coming together with your peers on-site at a host location, to discover, discuss, and start to solve the pressing challenges facing you and your teams. Service Journey days are a half day of learning, collaborating and networking. Each session includes onsite walkthroughs and is designed to build off of the Service Council’s industry leading research with real life, peer-led discussions of the successes and challenges they are facing. These member-only events are offered on a limited basis. Please complete the form as space is limited.