Service Journey Day: Experience Shaping in Multi-Vendor Offerings w/ Unisys

October 13th, 2026  | Budapest, HU

Join us on October 13th for a Service Journey Day hosted at Unisys in Budapest, Hungary, focused on Experience Shaping in Multi-Vendor Offerings. As organizations increasingly deliver services across complex partner and technology ecosystems, this interactive, peer-driven session will explore how leaders can move beyond traditional SLAs toward experience-led models such as XLAs, and build the cross-brand intelligence needed to deliver a consistently superior customer experience.

Through real-world insights from Unisys and collaborative workshops, participants will discuss how to effectively onboard and continually enable frontline teams managing multivendor complexity, while also exploring how cross-customer innovation, platform decisions, and commercial models can unlock new opportunities for growth. The day will bring together service leaders to share practical strategies for orchestrating seamless experiences across diverse providers, platforms, and customer environments.

What is the Service Journey Roadshow?

Guide your organization’s service journey by coming together with your peers on-site at a host location, to discover, discuss, and start to solve the pressing challenges facing you and your teams. Service Journey days are a half day of learning, collaborating and networking. Each session includes onsite walkthroughs and is designed to build off of the Service Council’s industry leading research with real life, peer-led discussions of the successes and challenges they are facing. These member-only events are offered on a limited basis. Please complete the form as space is limited.