Service Journey Day: Integrating the Relevant Voices in Remote Support w/ Medtronic

November 10th, 2026  | Lafayette, CO

Join us on November 10th for a Service Journey Day hosted by Medtronic in Lafayette, Colorado, focused on integrating the relevant voices in remote support. As remote support becomes a critical touchpoint in the service experience, this interactive session will explore how organizations can elevate the role of IVR systems, remote support teams, and digital platforms in shaping meaningful customer outcomes.

Through real-world insights and collaborative workshops, participants will examine how to integrate the voice of the customer, empower contact center agents with the tools and context they need to resolve issues effectively, and incorporate the broader voice of the business when prioritizing platform innovations. Together, service leaders will share practical strategies for aligning technology, frontline capabilities, and business priorities to create a more responsive and impactful remote support experience.

Sponsored by:

What is the Service Journey Roadshow?

Guide your organization’s service journey by coming together with your peers on-site at a host location, to discover, discuss, and start to solve the pressing challenges facing you and your teams. Service Journey days are a half day of learning, collaborating and networking. Each session includes onsite walkthroughs and is designed to build off of the Service Council’s industry leading research with real life, peer-led discussions of the successes and challenges they are facing. These member-only events are offered on a limited basis. Please complete the form as space is limited.