Service Journey Day: Preparing Next-Gen Field Service Engineers w/ The Home Depot

December 9, 2025  |  Atlanta, Georgia

Join us on December 9th at The Home Depot in Atlanta, GA for our upcoming Service Journey Day. We’ll explore the critical link between talent development, innovation, and frontline performance. Featuring insights from leaders at The Home Depot, the session will examine how organizations can better support technicians through practical, continuous training, real-time tools like remote assist and AI, and clear career development paths. We’ll unpack challenges around knowledge transfer, motivation, and retention—particularly in the face of a shifting workforce and technology landscape. With frontline feedback showing a gap between the desire to innovate and the support to do so, we’ll look at how building the right culture and mechanisms for engagement can close that gap and drive long-term success.

If you’re interested in attending this Service Journey Day, please fill out the form and we will be in touch with more details. Please note that attendance to this event will be limited and a waitlist is anticipated!

This event is sponsored by:

       

What is the Service Journey Roadshow?

Guide your organization’s service journey by coming together with your peers on-site at a host location, to discover, discuss, and start to solve the pressing challenges facing you and your teams. Service Journey days are a half day of learning, collaborating and networking. Each session includes onsite walkthroughs and is designed to build off of the Service Council’s industry leading research with real life, peer-led discussions of the successes and challenges they are facing. These member-only events are offered on a limited basis. Please complete the form as space is limited.