Service Journey Day: Removing Friction in the Field Service Experience w/ Diebold Nixdorf

April 22nd, 2026  | North Canton, Ohio

Join us in North Canton, Ohio for our Service Journey Day hosted at Diebold Nixdorf. This immersive, peer-led working session will be focused on reducing friction across the field service experience. We’ll explore how to apply predictive insights, enable relevant training & capabilities, and learn from the customers’ in-the-moment experience to create a seamless journey for the frontline and customers alike.

Through a mix of operational insights, interactive workshops, and peer-to-peer roundtable discussions, attendees will examine how to minimize pre-dispatch uncertainty, better equip field service engineers, and capitalize on the voice of the customer, turning complexity into value-adding clarity.

The day will include a tour of their Customer Experience Center and evening networking event. Don’t miss this opportunity to go behind the scenes on how a leading organization is delivering reliable, efficient, and customer-aligned field service at scale.

What is the Service Journey Roadshow?

Guide your organization’s service journey by coming together with your peers on-site at a host location, to discover, discuss, and start to solve the pressing challenges facing you and your teams. Service Journey days are a half day of learning, collaborating and networking. Each session includes onsite walkthroughs and is designed to build off of the Service Council’s industry leading research with real life, peer-led discussions of the successes and challenges they are facing. These member-only events are offered on a limited basis. Please complete the form as space is limited.