Service Journey Day: The Smart Service Ecosystem w/ OTIS Elevators

July 29th, 2026 | Bloomfield, CT

Join us on July 29th for a Service Journey Day hosted by Otis Elevator in Bloomfield, Connecticut, where service leaders will explore what it takes to build a smart service ecosystem that seamlessly connects technicians, parts, and machines to deliver superior customer experiences. Participants will examine how leading organizations are putting IoT data to work at scale to redefine asset availability, improving planning and decision-making across the service network. The conversation will also dive into the human side of service execution, such as shaping frontline technician behavior, and how organizations can optimize the availability, consumption, and impact of service parts to maximize performance in the field.

The day will conclude with a tour of Otis’ test elevators, offering a behind-the-scenes look at the technologies and operational practices that enable a connected, high-performing service ecosystem.

Sponsored by:

What is the Service Journey Roadshow?

Guide your organization’s service journey by coming together with your peers on-site at a host location, to discover, discuss, and start to solve the pressing challenges facing you and your teams. Service Journey days are a half day of learning, collaborating and networking. Each session includes onsite walkthroughs and is designed to build off of the Service Council’s industry leading research with real life, peer-led discussions of the successes and challenges they are facing. These member-only events are offered on a limited basis. Please complete the form as space is limited.