The Patchwork Problem: Why Modernization Stalls and How to Move Forward

Bryant Smith

Managing Director

Pulin Kumar

CEO & Co-Founder

John Carroll

CEO

Gerardo Pelayo

Chief Research Officer

Overview

Service leaders’ ambition to modernize operations is clear. And yet Service Council research shows that nearly two-thirds of leaders cite legacy systems and technical debt as one of the top barriers slowing progress, outranking both budget constraints and competing priorities.

On our next Smarter Services webinar, we bring this challenge into focus through the lens of a real customer story: how a legal firm scaled operations across 300+ counties by moving from a patchwork of disconnected tools to a centralized, connected system.

Join us on Wednesday, May 20^th at 12pm EST / 9AM PDT as we’re joined by Bryant Smith, Managing Director of MVBA and Pulin Kumar, CEO of Pyxtech, to discuss how MVBA’s unique approach can help service organizations build a foundation that enables continuous progress, improves data flow, and delivers measurable business impact.

Attendees will learn how to:

• Integrate existing systems to create a unified, scalable operation.
• Resolve technical debt and interoperability issues to enable progress without needing complete system replacements.
• Prioritize transformation steps for quick wins that drive momentum and support lasting improvements.
• Overcome resistance to change while ensuring technology investments deliver measurable value rather than outpacing their impact.

If you’re looking for a clear, practical roadmap to connect your systems and create measurable service impact, this is a discussion you won’t want to miss.