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Transforming Aftermarket Services with a Connected Service Experience

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Looking to create better visibility for engineers and maximize customer value, organizations are now shifting their attention towards streamlining processes that support aftermarket services, including knowledge management, service parts and warranty management. The Service Council’s 2022 Service Leaders’ Agenda Survey found that service leaders are prioritizing investment in new technology, with a focus on consolidation solutions for disparate systems.

In this webinar, we explore how best-in-class organizations like Hyster-Yale are turning to a connected service experience to deliver exceptional value to their customers and increase profitability while delivering services more cost-effectively. We’ll explore how organizations can:

  • Identify and streamline the disparate systems and processes across their enterprise.
  • Reduce customer churn and deliver an innovative, customer-focused experience.
  • Build a seamless technology stack that empowers employees, suppliers, dealers, and customers alike.

Service engineers are demanding better visibility across the board. According to the Service Council’s 2022 Voice of the Field Service Engineer survey, when asked what type of information or capabilities service engineers wish they had access to, spare parts inventory visibility and service manuals tied for #1, followed by parts ordering, knowledge base access and tech-to-tech transfer of parts, respectively.

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