Transforming Spare Parts Planning and Service: From Gut to a Data-Backed Approach

Christian Lischka

Supply Chain Management Analyst

Benjamin Reichenecker

Founder & CEO

John Carroll

CEO

Gerardo Pelayo

Chief Research Officer

Overview

Spare parts planning sits at the heart of service performance, yet for many organizations it remains heavily manual, Excel-driven, and dependent on tribal knowledge. As supply chains become increasingly complex, the abundance of data signals presents both an opportunity and a challenge: how to effectively integrate, interpret, and act on this data with confidence. The consequence is a familiar imbalance: excess inventory and costly write-offs on one side, and critical part shortages leading to constant firefighting on the other.

Join us, along with Christian Lischka, the Supply Chain Management Analyst for Glaston and Benjamin Reichenecker, Founder & CEO of PartsCloud, on Wednesday, April 15^th at 11am ET. We’ll delve into the essential transition towards data-driven planning and forecasting. We’ll highlight why successful adoption, rather than algorithms, is the greatest hurdle organizations face today. The session features a real-world customer story exploring the journey away from manual planning toward AI-supported decision intelligence, with a focus on building trust, aligning service and supply chain teams, and delivering measurable outcomes without massive IT projects.

Attendees Will Learn:

• Why the gap between the massive growth in data signals and the relative stagnation of spare parts planning and forecasting capabilities matters so much
• How AI can improve spare parts planning when paired with usability, trust, and adoption
• What it takes to move service parts teams into more strategic, data-driven conversations

Who should attend? This session is ideal for service and support leaders that want to learn how their peers are moving beyond spreadsheets and gut-driven decisions to build trusted, data-driven spare parts planning and forecasting that improves uptime, controls cost and earns a stronger strategic voice.”