Turning Your Manuals, Diagrams and Schematics into Scalable Service Solutions

Jonathan Stoltefaut

Business Development and AI Manager

Oliver Trabert

CTO and Founder

Gerardo Pelayo

Chief Research Officer

John Carroll

CEO

Overview

Service organizations often sit on a wealth of information. Particularly for complex services, this information is often represented through manuals, schematics, diagrams, and other visual forms of data, which make them very rich, yet hard to identify and consume at the right moment. With less than half of technicians surveyed in Service Council’s large-scale research agreeing that “the knowledge base has become easier to consume” over the last 5 years, how quickly would clarity and value increase by efficiently and accurately incorporating visual data sources into an intelligent workflow?

Join us for our Smarter Services Webinar: “Turning Your Manuals, Diagrams, and Schematics into Scalable Service Solutions.” We’ll be joined by Jonathan Stoltefaut, Business Development and AI Manager for EMKA, and Oliver Trabert, founder and CTO of octonomy, to look at how organizations with prior AI “scar tissue,” (i.e. those that have experienced stalled or failed technology initiatives) are successfully rethinking service operations by truly taking advantage of the information they already have and had been previously trapped from consumption at scale. The conversation will also include early returns from Service Council’s 2026 State of AI and Service Technology survey.

We’ll discuss how to:

• Manage visual data sources to integrate them into the intelligence layer.
• Transform existing knowledge into actionable guidance for frontline teams.
• Embed repeatable processes to scale expertise and improve operational outcomes.

Attendees will leave with actionable strategies for turning past challenges into repeatable success, scaling expertise across teams, and connecting knowledge to tangible business outcomes.