Winning Over the C-Suite: Lessons from Peak Scientific

Michael Hughes

Group Service Director

Tas Hirani

Director

John Carroll

CEO

Gerardo Pelayo

Chief Research Officer

Overview

Service leaders know their function is critical to retention, growth, and brand differentiation. However, service remains underrepresented in executive and financial decision-making. To strengthen credibility in the C-suite, service leaders need to effectively communicate in the language of finance, strategy, and enterprise value.

Join Peak Scientific Instruments’ Group Service Director, Mike Hughes, and Aquant’s Tas Hirani for this Smarter Services . Together, we’ll move beyond cost-center narratives to unpack practical ways to engage CFOs and other executives around priorities such as resource allocation, build-versus-buy decisions, and cross-functional alignment.

Attendees will learn how to:

• Frame service strategy in terms that resonate with financial leaders
• Overcome common barriers to executive sponsorship
• Secure the collaboration needed to elevate service from operational necessity to strategic advantage
• Position service initiatives as investments that directly support margin, scalability, and long-term business resilience.

Who should attend? This session is ideal for service and support leaders looking to strengthen their path to the boardroom and ensure service has a lasting voice in enterprise decision-making.