Events

The Service Council presents regular webinar programs on relevant, timely topics impacting the service management community. National leading experts share a broad range of analysis, research, insights and actionable ideas.

Our webinars are available to the public for the first 30 days after publication. They then become available 24/7 to our members in our research library. View “ON-DEMAND WEBINARS here.” Don’t lose out on this valuable resource. Become a member today.

Upcoming Webinar

Wednesday, May 20, 12:00pm

The Patchwork Problem: Why Modernization Stalls and How to Move Forward

Recent Webinars

April 15, 2026

Transforming Spare Parts Planning and Service: From Gut to a Data-Backed Approach

April 6, 2026

2026 Service Leader’s Agenda Summary Findings

March 31, 2026

Turning Your Manuals, Diagrams and Schematics into Scalable Service Solutions

Service Journey Days

Tuesday, June 09, 8:00am

Service Journey Day: Leading with Purpose – Bridging Circularity, Automation & Culture w/ GEA Group

Wednesday, July 29, 8:00am

Service Journey Day: The Smart Service Ecosystem w/ OTIS Elevators

Tuesday, October 13, 8:00am

Service Journey Day: Experience Shaping in Multi-Vendor Offerings w/ Unisys

inService™ Podcasts

Apple Podcasts

Spotify

Overcast

Episode 102

April 24, 2026

Guest: Adi Frenkenberg

AI Adoption: When Behavior Drives or Derails Success w/ Adi Frenkenberg

Episode 101

March 25, 2026

Guest: Denise MacDonell

Harnessing Data for Intelligent Service w/ Denise MacDonell, Flash Global

Episode 100

March 11, 2026

Guest:

100 Conversations Later: The Voices That Shaped inService

Episode 99

February 23, 2026

Guest: Indresh MS

Caller is the New King: Service AI Without a Screen w/ Indresh MS, Aquant

Episode 98

February 13, 2026

Guest: Josh Weiss

Service Parts: The Key to Service Growth in 2026 w/ Josh Weiss, Syncron

Episode

January 29, 2026

Guest: Gerardo Pelayo, Ph.D.

Inside Service Council’s 2026 Research & Editorial Agenda w/ Gerardo Pelayo, Ph.D.

Episode 97

January 9, 2026

Guest: Shan Lilja

Designing Support Journeys with Multimodal AI w/ Shan Lilja, Mavenoid

Episode 96

January 7, 2026

Guest: Brett Weigl

Design an AI-first Service Experience w/ Brett Weigl, Oracle

Episode 95

December 12, 2025

Guest: Tas Hirani

Turning 2026 AI Predictions into Results at Scale w/ Tas Hirani, Aquant

Episode 94

November 25, 2025

Guest: Harold Heald

Why the “Voice of…” Matters in Service Excellence w/ Harold Heald, Agilent

Episode 93

November 19, 2025

Guest: Brian Christiansen

The CFO’s View of Service w/ Brian Christiansen, StationServ

Episode 92

October 30, 2025

Guest: Jürgen Plessing

Sharing a Vision of Global Service Leadership w/ Jürgen Plessing, AFSMI

Other Podcast Episodes

Episode

March 18, 2021

Guest: Shep Hyken

Shep Hyken…Prepare to be Amazed…differentiating your Service Experience!

Episode

February 28, 2021

Guest: Gary York

Help Lightning CEO Gary York shares how to “Be There Instantly” for your Customers

Episode

February 28, 2021

Guest: Thomas Hollmann

Thomas Hollmann – “The Science of Service”

Episode

February 28, 2021

Guest: Charles Hughes

The Future of Work with Charles Hughes from Acuative

Episode

January 6, 2020

Guest: Brian Simons

Brian Simons: CEO of Janus…Digitizing the Service Supply Chain to Drive Customer Value

Episode

July 31, 2019

Guest: Eric Reisner

Eric Reisner VP & GM Hobart Service N/A – Building the Future of Service @ Hobart

Episode

September 3, 2015

Guest: Param Kahlon

Microsoft and Field Service

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Events

Our webinars are available to the public for the first 30 days after publication. They then become available 24/7 to our members in our research library. View “ON-DEMAND WEBINARS here.” Don’t lose out on this valuable resource. Become a member today.

Upcoming Webinar

Recent Webinars

Service Journey Days

inService™ Podcasts

Other Podcast Episodes

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