Events

The Service Council presents regular webinar programs on relevant, timely topics impacting the service management community. National leading experts share a broad range of analysis, research, insights and actionable ideas.

Our webinars are available to the public for the first 30 days after publication. They then become available 24/7 to our members in our research library. View “ON-DEMAND WEBINARS here.” Don’t lose out on this valuable resource. Become a member today.

Upcoming Webinar

Wednesday, August 12, 12:00pm

Preparing Your Service Organization for Conversational AI: From Use Case to Real Impact

Recent Webinars

July 16, 2026

The Service-First Enterprise: Inside the 2026 Smarter Services™ Executive Symposium

May 20, 2026

The Patchwork Problem: Why Modernization Stalls and How to Move Forward

April 15, 2026

Transforming Spare Parts Planning and Service: From Gut to a Data-Backed Approach

Service Journey Days

Tuesday, October 13, 8:00am

Service Journey Day: Experience Shaping in Multi-Vendor Offerings w/ Unisys

Tuesday, November 10, 8:00am

Service Journey Day: Integrating the Relevant Voices in Remote Support w/ Medtronic

Wednesday, January 27, 8:00am

Service Journey Day: Orchestrating the Intelligent Service Supply Chain w/ Canon

inService™ Podcasts

Apple Podcasts

Spotify

Overcast

Episode 109

July 24, 2026

Guest: Edward Krzysik

Shifting the Focus from AI to Decision Intelligence w/ Edward Krzysik, Circuitry.ai

Episode 108

July 10, 2026

Guest: Pulin Kumar

Priorities’ Paradigm Shift: Going for the Gain Before the Pain w/ Pulin Kumar, Pyxtech

Episode 106

July 2, 2026

Guest: Leila Rookstool

AI and the New Frontline: Rethinking Technician Enablement in Service w/ Leila Rookstool, ServiceTitan

Episode 107

June 17, 2026

Guest: Tas Hirani

3 Strategic Actions Service Leaders Must Embrace for Next-Gen Service w/ Tas Hirani, Aquant

Episode 104

May 14, 2026

Guest: Emrah Ercan

The 5 Ps of Service Transformation: A Blueprint for Becoming the Benchmark w/ Emrah Ercan, Hitachi

Episode 104

May 1, 2026

Guest: Patrycja Sobera

Executive in the Passenger Seat: A Ride Along with Service w/ Patrycja Sobera, Unisys

Episode 102

April 24, 2026

Guest: Adi Frenkenberg

AI Adoption: When Behavior Drives or Derails Success w/ Adi Frenkenberg

Episode 101

March 25, 2026

Guest: Denise MacDonell

Harnessing Data for Intelligent Service w/ Denise MacDonell, Flash Global

Episode 100

March 11, 2026

Guest:

100 Conversations Later: The Voices That Shaped inService

Episode 99

February 23, 2026

Guest: Indresh MS

Caller is the New King: Service AI Without a Screen w/ Indresh MS, Aquant

Episode 98

February 13, 2026

Guest: Josh Weiss

Service Parts: The Key to Service Growth in 2026 w/ Josh Weiss, Syncron

Episode

January 29, 2026

Guest: Gerardo Pelayo, Ph.D.

Inside Service Council’s 2026 Research & Editorial Agenda w/ Gerardo Pelayo, Ph.D.

Other Podcast Episodes

Episode

March 18, 2021

Guest: Shep Hyken

Shep Hyken…Prepare to be Amazed…differentiating your Service Experience!

Episode

February 28, 2021

Guest: Gary York

Help Lightning CEO Gary York shares how to “Be There Instantly” for your Customers

Episode

February 28, 2021

Guest: Thomas Hollmann

Thomas Hollmann – “The Science of Service”

Episode

February 28, 2021

Guest: Charles Hughes

The Future of Work with Charles Hughes from Acuative

Episode

January 6, 2020

Guest: Brian Simons

Brian Simons: CEO of Janus…Digitizing the Service Supply Chain to Drive Customer Value

Episode

July 31, 2019

Guest: Eric Reisner

Eric Reisner VP & GM Hobart Service N/A – Building the Future of Service @ Hobart

Episode

September 3, 2015

Guest: Param Kahlon

Microsoft and Field Service

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Events

Our webinars are available to the public for the first 30 days after publication. They then become available 24/7 to our members in our research library. View “ON-DEMAND WEBINARS here.” Don’t lose out on this valuable resource. Become a member today.

Upcoming Webinar

Recent Webinars

Service Journey Days

inService™ Podcasts

Other Podcast Episodes

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