3 Strategic Actions Service Leaders Must Embrace for Next-Gen Service w/ Tas Hirani, Aquant

Gerado Pelayo (00:11): Hello, good morning, good afternoon, good evening, wherever you’re joining us from. Welcome to another edition of our In Service podcast. I am Gerardo Pelayo, Chief Research Officer at Service Council and I’m very glad to both about the topic that we’re going to cover today and about the guest that we have we’re going to be discussing about artificial intelligence and the new frontline rethinking technician enablement in service. And Lila Ruxtol from Service Titan, she’s a senior industry advisor over there, is going to help me navigate this very ambitious agenda that we have today. But before we get to Lila, let me share a little bit of why we think it’s important and this topic that we’ve been talking about a lot lately and for a reason.

Gerado Pelayo (00:59): If, if I take a step back and one of the things that in my life got stuck in the, in the 90s is my Spotify playlist, my sisters will testify to that and do one or two hurtful jokes about it. But, but that’s okay. It’s, it’s not creating any restrictions. It’s, it’s fun and it’s one of the best playlists that you’ll find out there. But the problem is that when we talk about training in field service, we run our voice of the field service engineer every year. And this is one of the things that dangerously, we continue to hear things like feels like the methodology got stuck in the 90s, the way in which we are being trained, the way in which knowledge is being transmitted, the user interfaces that we have are not advancing, are not moving forward.

Gerado Pelayo (01:51): And why is this now a bigger problem, a more relevant conversation to have than in previous times? First off, I don’t think a lot of people in service need convincing that service itself has gotten more complex. The install base is growing, assets are being serviced for a longer period of time, which means more models, more variations that are encountered out there in the field. Some of the strategies that many organizations are pursuing in order to move service from a cost center to a growth engine is multi vendor service offerings, for example, which further adds to this complexity and what technicians need to be proficient at. And it’s not just the complexity about the assets, but also the role that technology has played within that.

Gerado Pelayo (02:44): The number of apps that are, that are out there, the quantity and complexity of the data that they need to navigate, all of that is going up and the data tells us as well. Over four in five technicians agree that everything that I’ve talked about so far has become harder and more complex over the last five years. Now the good news is that on the other side, we also have resources that we didn’t have before. And with the data comes also the power of how do we utilize that data, not just take it to a repository and leave it there to die, but actually make it applicable to the problem that is that is at hand, make it easily accessible, make it easy to communicate and internalize, and artificial intelligence definitely opens a window of opportunity there.

Gerado Pelayo (03:36): The last thing I’ll bring up around that is that it’s neither a plug and play and it’s not all positives that come out of that. So the agenda today, the objective is to figure out how is it that we can best leverage what we have for the problem that has been here for a while and it’s just getting bigger. All the retirement that I didn’t talk about for the rats to to these issues and how do we become aware of the risks and mitigate them as we navigate the proper implementation of AI? Very quick Housekeeping. A reminder to all of our community that this is an interactive podcast.

Gerado Pelayo (04:22): So if you’re joining us on LinkedIn Live and you want to comment, you have additional thoughts around the conversation that we’re having, a question, anything that you want to add, we invite you to participate, comment, and we’ll try to incorporate it into the conversation. And finally, as we always do, today’s podcast is being recorded and it will be available after it so that you can revisit it, share it with your peers in all of our service council media and everywhere that you listen to a podcast with all of that said, Leela, once again, welcome. Thank you so much for being here and helping me navigate this topic.

Gerado Pelayo (05:04): I’ve had the opportunity to get to know you a little bit, but why don’t you give an introduction about yourself and also about service title and the role that you play within the service industry.

Leila Rookstool (05:16): Yeah. Well, thank you again for having me. Leila Rookstoll I guess you could say that I was basic. I was born and raised in the trade, so my family is four generations into working into like the mechanical, electrical, plumbing side of the trades. And I spent the bulk of my career working for an organization called Comfort Systems USA and wore a number of different hats. But when you’re working in specialty contracting in general, you’re usually kind of Facebook between one or two paths. And that ultimately kind of comes down between service and construction.

Leila Rookstool (05:56): And I found myself early in my career kind of gravitating more toward the service end of operations and kind of dove quickly into Sales and business development and more of our service operations and got the opportunity to not only work with an operating company there for several years, but also transitioned into some roles on the corporate side where I got to touch and work with and collabor collaborate with many companies across Comfort Systems usa And then I’ve also spent some time in consulting and, and have ultimately, ultimately landed myself here at Service Titan today. So.

Gerado Pelayo (06:40): Perfect. Perfect. Well, I’m, I’m, I’m humbled by being in the, the face of service royalty trades royalty here. So we, we have the, the right profile and if I could ask you to double click a what does Service Titan relationship with your customers look like? What is your role within this whole ecosystem?

Leila Rookstool (07:02): Yeah, Service Titan, I think historically was known in the industry more as being an operating system or field service management platform that was initially built around home services. But within the last couple of years there has been a strategic focus more on expansion, expanding into the commercial sector. In fact, I was on the side the customer end of when they made the acquisition of Atlas Convex, which is more of a sales intelligence tool that’s kind of akin to like a zoom info, but it’s more specific to our industry and found myself kind of scratching my head. So that’s an interesting acquisition by Service Titan and that was kind of a segue into them getting into more of the commercial sector and you know, ultimately landed my role here as an industry advisor.

Leila Rookstool (08:01): And what I do is really support the team on more building out this commercial initiative and focusing on working a lot with our product team on where there may be gaps or opportunities to make our product more in line with commercial service workflows and how that differentiates from the residential side. And I have just been amazed at the pace at which this team moves and they are building out some really incredible things that I’m, I’m super pumped for things I’d always been wishing for on the commercial end that are, they’re now becoming more and more tangible and more of a reality through Service Titan. So it’s a really exciting thing to be a part of with this company for sure.

Gerado Pelayo (08:48): Perfect. So I’ll go ahead and start picking your brain since you have a foot on, on each side of the problem and the solution. And as we think about how, how we reimagine this technician enablement conversation, one of the first things that I think it’s important to understand is what is attracting people into field service today? What is attracting them to the trades. We, we asked if I look only at those who joined over the last three years from the ones that responded to our, our survey, excuse me, almost half, 43% said that they joined the trades because they wanted to change career roles and field service. Seemed interesting and we’re seeing a little bit of, of this dynamic growing as say I is taking away many jobs in, in other areas.

Gerado Pelayo (09:42): This was a significant jump from the, the previous year where only 26% selected that, that same response. So it’s starting to look like, like a trend. I’m curious, what is it that you’re seeing? What are you perceiving in terms of the volume of people that are being attracted to, to the trades?

Leila Rookstool (10:03): Yeah, I would say that, that, that data doesn’t necessarily surprise me. I, I think I shared with you. I was at my nephew’s graduation a few weeks ago and this is a school that I, I have attended he attend. He went to a private school here locally and I’ graduation year over year for many years. And it was interesting to observe the number of kids that crossed the stage and said that they were pursuing a path in the trades. My nephew being one of them. I’m super proud of them. But it just got me thinking and my wheel spinning around. It’s great to see these young people recognize the job security that is, that is really building toward the trades and, and gravitating toward a career that’s, that doesn’t necessarily run the risk of becoming fully automated. Right.

Leila Rookstool (10:52): And I don’t know if you saw Anthropic actually put out a report a couple of months ago that essentially was showing early evidence of within the labor market which categories were exposed in terms of the number of tasks that folks are automating within their day to day work lives. And it was no surprise when you look at the data and the statistics that Anthropic put out, construction and service in particular were in the realm of really low exposure. And so I think it just goes to show that there’s only so much that AI can do in terms of the skilled trades and there is a lot of job security that these young people are recognizing. I, you know, I, I myself, I have three boys and my oldest is about to turn 13.

Leila Rookstool (11:48): And I’m kind of thankful that we have a few years of buffer to kind of see how AI plays out in terms of, you know, which, which career path they choose. But yeah, I think a lot of young folks, it’s going to be interesting to see how the data plays out. I think it’s a little early to tell, but I think we will definitely see within the next two to three years, a surge in interest and enrollment and apprenticeship programs and things of that nature.

Gerado Pelayo (12:17): Yes. And first I’ll say I’ll empathize with the, the benefits of having a little bit of a Runway to figure this out. I have a one and a half year old, so my Runway is a little bit longer, but, but still it’s something that you reactively think about, right? How does the, the future landscape will look like? And one of the things that I see changing at a relatively accelerated pace in the industry is more and more organizations promoting apprenticeships, for example, because you and I might know this, not everybody knows explicitly about the benefits of, of the traits and, and also the, the bigger picture. And to that, to that point I said we wouldn’t talk just about the positive, but, but I want to talk about the flip side early on, because while I said many are seeing field services.

Gerado Pelayo (13:17): Interesting, that was the second most frequently selected response. The number one response by over three and four technicians was that they joined field service because they like fixing things and this gave them a chance to do so. And that sounds great and it’s even romantic, but one of the messages that we are often hearing about in the world of AI is this promise of having on demand solutions. You’ll get the answer right in your hands, it’ll fall on your lap. Do you believe this? This could put talent attraction at risk given that it represents such a large percentage of the respondents to date.

Leila Rookstool (14:03): Well, I think while there are vile viable avenues for AI in the trades, it doesn’t negate the fact that we’re going to have to have skilled hands working on to actually address the failures. Right. And I think to your point, people who naturally gravitate to the trades, particularly service, are folks who have an affinity for problem solving and that’s what makes them a great technician. And you know, and so as business leaders, our goal should never be to engineer that out of them. Right. You know, we have to be clear about what role AI is playing because inevitably there’s going to be issues that arise in the field that no algorithm could ever solve for. And so we can’t inhibit their ability to think critically for themselves. And that’s so important.

Leila Rookstool (14:59): And it’s important to the folks choosing a career path in the trades. But that doesn’t mean that AI has no role to play. I think we all know that and we think about, okay, so what is the role? If it could surface the right iom, if it could bring up the wiring diagram or the service history to Pull in additional context. I think, you know, the way we’ve got to think about this is it’s going to accelerate critical thinking, not replace it. And that’s, that’s what we’ve got to be clear about within service and skilled trades and thinking about this. So I think the answer in a long roundabout way to your question is I, I don’t think it puts attraction at risk.

Leila Rookstool (15:44): If anything, I think it makes it a little less daunting for a young person or somebody completely green to the trades, knowing that they’ve got resources at hand that’s going to help them kind of get over this, this technical hurdle of where they don’t have knowledge or experience just yet. I think it, it could be, you know, a really powerful recruiting tool, honestly, in a lot of respects.

Gerado Pelayo (16:09): Yeah, no, that, that’s a great point. And, and this concept of reducing the barriers to, to entry, making it more accessible, I think it has a lot of merit to it. The, the other thing that suggests is that the profile of the people who are attracted to the traits is evolving as well. So that problem solving mindset is still there and I don’t think it’ll ever go away. But, but you’re also thinking about technicians that embrace technology and that have, have grown up with, with technology being a part of, of their lives. Right. And, and as a result they expect the benefits that they, that they see and the experience that they get in their day to day life to also translate to making their entry into the job market being, being simpler.

Gerado Pelayo (17:05): So really like that, that point and, and then the last part, last thought on that. But I want to get your reaction first is the composition of demand itself. Like what is it that people are solving for and the type of assets. Would you have you observed that changing in, in a significant way that is doing what we just addressed, attracting a, a new or a larger volume of, of people into the trades and data centers are one of the things that.

Leila Rookstool (17:41): Yeah, yeah, no, no, I, I love this question because it’s interesting to think about how like it comes full circle and, and in terms of, you know, AI is transforming, you know, what, what workflows look like in the field today. But, but also it’s, we’ve got this huge surgeons of data centers that are being built right now and I think the data would clearly show you that. I think when I last read it had tripled since 2023 the amount of investment that’s happening particularly within data centers. In fact, Service Titan put out an article on this recently. So with all of these data centers being built, you know, naturally we’re going to have to have skilled technicians on the service end to actually maintain and have the proper training and credentialing to, to work on some of these more specialized pieces of equipment.

Leila Rookstool (18:38): What I mean by that, I think specifically through the lens of H Vac because that’s where my background is. Right. Like what that could look like is now there may be more integrated into apprenticeship training, specifically on the H Vac side where they have a dedicated focus on computer room AC units or air handlers. That wasn’t part, you know, traditionally part of that training path before. And so I think there’s a lot that’s increasing demand, but it’s also helping us kind of rethink or reimagine what that training should look like for different trades and how it’s being impacted by it. For sure.

Gerado Pelayo (19:18): Yeah, I really like that perspective. I’m not alone on that. John Carroll, my colleague, also bringing up how World Economic Forum data sort of supports what we’re talking about up during the 15 fastest growing jobs. And I think that that tackles part of the problem, which is attraction to the traits. It’s not only at risk of. It is neither at a risk of slowing down, but it’s actually an opportunity to attract more people into it. Now just attracting them is not enough. Right. Because we also see one early but significant red flag, which is a lot of people who are in their first year in field service are not planning to make a career out of it and that is growing.

Gerado Pelayo (20:15): Specifically this fell from the 43, 41% in 2024 and 2025 to the latest data. Only 31% of first year technicians expected to make a career in field service. So given your experience, you’ve touched, as I said, both sides of this story. Are there any best practices to deploy, any examples that you’ve come across to improve this early engagement and satisfaction with the new technicians?

Leila Rookstool (20:51): Well, I think it’s really interesting data that you’re talking about and part of me was I want to go back and peel back the layers with you on maybe what else the data service in terms of why that career path wasn’t sticking for a lot of folks in service. But if I had to surmise in my mind, like what could be some of the contributors for that? Some things that come to mind is, you know, with, with all of, with how AI is kind of transforming the landscape, there’s a lot of noise that’s happening, I would say, particularly for contractors in terms of the amount of solutions and they’re getting constantly inundated with the latest and greatest technologies that are emerging. We run the danger of introducing tools to our team that can create a frustrating experience in the field.

Leila Rookstool (21:48): So let’s kind of talking through what that could look like is if it’s particularly in the way of AI. Well, AI is only as good as the data that’s backing it. Right. And so if the technician is newer to the trade or to the industry and they are more reliant on the tool in the beginning versus further into their career path and they’ve noticed frequently that the prompts are very faulty or the data that it’s surfacing is very faulty, well, that creates a really frustrating experience for a technician. And so I do think that there is some exposure here on the technology side on why this could potentially be what it is, what the data is showing you.

Leila Rookstool (22:34): And what I would say is, as business leaders, anytime you’re considering a new technology, particularly in the way of AI, I would highly encourage folks to really pressure test that, bring your own prompts to the table and make sure or that it’s giving you good quality results with the prompts that your text may be introducing in the field. And so choosing the right technology partner. The other thing I’d say is, I think about that could be a risk that we’re running is there’s kind of expectations that are building around AI in terms of how quicker or more efficient it should make us in the field.

Leila Rookstool (23:21): And so, you know, is that inadvertently creating pressures, more pressures on technicians in terms of how quick they should get to a resolution or what that first time fixed rate should be like since we now have this AI that’s in the loop. I would just highly encourage also that we don’t abandon the value of the human in the loop because to me, the technician that maybe spends 45 minutes troubleshooting an issue completely independent of any app or technology out there is much more valuable than the one that maybe spent 20 minutes on the same issue. But they used the tool completely. And so, and the reason for that is because, you know, tools, technology, AI, it’s going to get you so far, no matter what you choose to invest in, there’s always going to be a ceiling.

Leila Rookstool (24:13): And we’ve got to to set up these folks to really still be able to think critically for themselves in the field. You know, I think about, I don’t know if you watch the Office. Yes, but I think about that, that one episode where Michael Scott’s in the car with Dwight and He is listening to GPS to get him to his next destination and directs him to drive right through the lake. And Michael unfortunately drives into the lake because he was listening to the GPS and critical thinking. And I know that’s an extreme comparison, but yeah, it’s, it’s. We’ve got to be careful too about the reliance that we’re creating and the expectations that are building around it as well.

Gerado Pelayo (25:02): Absolutely. Especially so, especially because that’s an exaggerated example. In practice, the dangers are not going to be that obvious. Right. So having that critical mindset, critical thinking is even more important. And in general, I think that a key need as AI is incorporated is to find a way to maintain accountability. I want to go back to. So you made a lot of great points there and one of them was. The aspect about the trust in the data. You asked me a question even on what are the other elements that are leading to that first year living? Two main things that we’re observing, the reliability of the, of the data that they perceive is dropping.

Gerado Pelayo (26:03): And this is happening by the way, not just for first year technicians, but across the board, even at the senior level. And that itself is highly correlated with many other aspects of the employee experience, including their satisfaction with salary. The other, and this is one where I want to pick your brain again, is the dissatisfaction with the onboarding experience. I sort of test at this during the introduction, but the proportion of technicians that feel satisfied with their onboarding experience is, is dropping by about 10% over the last three years. And we see that this has long term impacts not just in new technicians that are considering to stay, but also their perception, their openness to the quality of the data, the, the, the right sizing of, of the data that is, that is in front of them.

Gerado Pelayo (27:05): Have you come across whether it’s, or, or what are some specific examples maybe that you could call out of how this training has improved the experience for technicians, whether it’s in the onboarding stage or later in the process. As many organizations are thinking about time to value and the importance of it, it often comes up in our KPIs and metrics. How is it that is making them more comfortable, helping them drive the customer experience?

Leila Rookstool (27:39): Yeah, I want to go back, taking one step back to what you’re talking about with the onboarding. And one thing that immediately came to mind for me is you start to wonder too is if there is so much of a reliance on technology to see that onboarding process through that we’ve kind of taken things out that were traditionally part of that onboarding experience. So again, don’t forget about the human in the loop and the value of them spending physical time with a more senior technician as part of that onboarding experience. Experience because there’s still so much value to be garnered from that. And AI and technology should be considered as addition to those things. But I think, you know, we were to your question on the time to value.

Leila Rookstool (28:26): I think previously we were operating in a world where if a technician hit a wall in the field, you know that they’re diagnosing something or they’re trying to troubleshoot on something, they can’t get to the root of it. You know, what would often result is they’d have to make a phone call to a more senior technician to kind of talk and trouble troubleshoot through that. At least that was kind of my experience working on the service end. And so it’s not to say that that never happens anymore because I very much guarantee that those phone calls still happen. But I think that AI is definitely helping. You know, we use within here at Service Titan, the tool we use is atlas.

Leila Rookstool (29:07): And when they can leverage a tool like ATLAS in the field to strengthen their critical thinking and troubleshooting skills to where they don’t have to make that phone call, I do think that you are, it’s a very powerful retention lever because technicians are starting to gain more self confidence faster because they are able to kind of weigh and troubleshoot through those things independent of being reliant on a more senior technician. But again, I want to iterate that doesn’t devalue, you know, that relationship and the opportunities for that technician to train underneath a more senior tech. But inevitably they’re all spread out in the field and there’s going to be times and there’s going to be scenarios where they’re not paired together throughout their training or their onboarding do have to operate independently.

Leila Rookstool (29:58): And so it’s a tool and a means by which they can, they can, you know, gain more confidence and work more independently for sure.

Gerado Pelayo (30:07): Yeah. Couple of highlights. So time to value is usually perceived as a business metric, right? And it tells you with your margins, with your costs, what you just said, I think it emphasizes that bigger picture, that faster time to value also helps make the technicians more self confident and therefore more likely to deliver better experience, more likely to have a longer career in service. And it’s not just as you also said before about raising the expectations on them and asking them to do more in the same amount of time because now you have more resources. One of the negative signals that we’re seeing in the data on that is that even though they feel by and large that productivity and efficiency has improved, when we ask has data and technology major work made your day to day easier?

Gerado Pelayo (31:02): That is another one that went from 73% three years ago to 69% to only 62% agreement in the latest. So not just throwing the resources at people helps, but actually balancing it or aligning it with the, with the expectations, with the incentives that are gonna make for, for a better experience. And one of the last things that I want to address within that are specifically the training paths and, and what those look like. I, I could recite you the, the statistics but they’re, they’re in the same trend like it’s, it’s dropping less than 3 and 4. Feel satisfied with the, the quality of the training resources and the fact of them improving over the last five years. Do you have an example, some work that you’ve done where these training paths are being reimagined to address this issue?

Leila Rookstool (32:03): Yeah. Well, in terms of the satisfaction and some of what the data is telling you, I think again it kind of circles back to an earlier point around if there are technologies that are being looped into this, what’s the question quality of data? What’s the quality of the outputs that they’re producing? You know, I, I would say like one topic of discussion that we’re having here at Service Titan in relation to training and, and, and how things are being viewed differently or how things are evolving so to speak. And, and what role AI is going to play in that is, is, is there an opportunity where your operating system is connected directly into like training path?

Leila Rookstool (32:46): So for instance, like if there’s a job type that populates and it correlates with a specific competency or hands on skill that needs to be performed in the field. Rather than automatically assigning the technician who’s closest, let’s first assign the person who’s more qualified from a training and certification perspective. That creates a better customer experience for both the technician and the customer. Right. But then we’re also setting up opportunities to enhance that training by you know, potentially coupling them with a more apprentice level trainee that could come and observe specific tasks being performed in the field.

Leila Rookstool (33:25): And so I think companies, you know, even during my time at Comfort Systems, we were, there’s lots that’s being explored because there is such an opportunity and gap, particularly for skilled trades, that that demand has been growing over the past 10 to 15 years. Right. And so I think owners and contractors and business leaders are even looking at. It used to be that we kind of took this traditional four year path and that was based on the Department of labor of 2000 hours, four years. And so I do think I’ve seen more of a trend where contractors are pursuing more of a customized path if they’re not heading into more federal government work that they have to have apprentices that are by this, this, this 2000 hour metric where they take a more customized approach to that too.

Leila Rookstool (34:20): And, and I think a lot of companies are looking at how to redefine training and things of that nature to make it more of a, to upskill faster and, and to also to make it more of a streamlined experience for folks who are considering the trades as well. So yeah, there’s lots to consider in terms of, of what these, how these training paths are starting to take form particularly within the industry for sure.

Gerado Pelayo (34:48): And, and those examples speak directly to some of the challenges that we hear from the, the front line which is training feels like drinking from a fire hose. It’s a lot all at the same time. The, the four year career is probably an example and they say by the time we finish learning something, it’s not where we end up spending most of our, of our time. So the applicability of the, of what is learned is, is a big issue there. And, and also the way in which it is delivered and mapped to the work that they get allocated.

Gerado Pelayo (35:21): Last last thing before I let you go because we’ve been focusing mostly on the, on the experience of, of the technicians of the field service engineers, but there’s implications as well of everything that we’ve talked about and the role that AA is playing in the, in that enablement on the customer experience on the business side of the house. Can you maybe just highlight a couple of, of those outcomes, those results that, that, that you observed as we start connecting the dots between these three Personas?

Leila Rookstool (35:56): Yeah, I mean I think underpinning all of this is there’s really two stories that, that could unfold. The first one being a more positive story where there’s, let’s just say a 20 year old who’s decided to enter the trades and was maybe initially intimidated by his or her lack of technical knowledge. And you know, AI was something that helped streamline, that helped that individual build more confidence and upskill even faster. And there’s great results from that.

Leila Rookstool (36:25): And then there’s another story to where the tools create more of a false ceiling and false confidence and they set the technician up to fail because the AI, their system failed them and therefore, you know, we didn’t get to the right resolution or there was a callback and, you know, that that resulted in poor customer experience and eroding margins and things of that nature. So we have to be intentional as business leaders to really find the middle ground of using AI for augmentation and not producing complete dependency where it can, you know, really cripple a technician’s ability to think critically for themselves. And the goal should always be to build a better technician and in effect, create more positive customer experiences and better profitability at the end of the day as well.

Gerado Pelayo (37:23): Yeah, I fully agree. I have long been an advocate of the technician experience. Really caps what can be achieved from a customer experience and a business experience in the, in the long term. So fully agree with that, that vision. You’ve let me ask a lot of questions. Thank you for, for indulging me. I’ll wrap up with a, with a simple one. Do you mind sharing a little bit about yourself outside of work? Any, any passion project? Anything that you want to share with our audience about Leila?

Leila Rookstool (37:57): Well, I guess I could say today I’m selling, celebrating 15 years of marriage. So. So.

Gerado Pelayo (38:04): Oh, wow.

Leila Rookstool (38:05): Yeah. Yeah, so that’s kind of cool. But on a personal note, and I’ve been happily married 15 years, three boys, and we love spending our time out on the river, out on the lake somewhere on a boat. So very much looking forward to that this weekend, probably.

Gerado Pelayo (38:23): That, that’s fantastic. Congratulations and say thank you to your husband for giving us a little bit of, of the time on this special day to join us over here at the studio. Once again, very, very interesting conversation, very valuable perspectives. Lila, to our larger community. Once again, thank you for joining us. A reminder that today’s podcast was recorded and we hope to see you in the next iteration. Have a great rest of the week as we are getting closer to the start of the summer. See you next time.