We’ve all heard the adage, “The only constant is change.” However, this might feel like an understatement to service leaders who have been helming their organizations through near constant upheaval in recent years. How can service leaders navigate complex change management initiatives and ensure long term success for the company, service team and customer?
Tune into the inService™ Podcast as host John Carroll is joined by Change Management expert, Jim Bohn, Ph.D. Dr. Bohn will talk about what his decades of on-the-job experience and academic research has taught him about Change Management. He’ll delve into the strategies that work and common pitfalls to avoid when initiating any organizational change. This live, interactive discussion will be a can’t miss for any service leader who wants to be an architect of change.
Jim Bohn, PhD is an author and researcher-practitioner focused on improving organizational performance one person at a time. Dr. Bohn has organizational expertise and insight stemming from decades of successfully leading leaders. His business insight derives from observing the organizational behavior of multiple Fortune 500 organizations, ranging from hospitals and healthcare to retail and finance, service, manufacturing and telecoms.
Retiring after 33 years with Johnson Controls, Dr. Bohn launched his own Change Management and Organizational Transformation Practice, PRO/AXIOS LLC. He is the author of several books, including “Getting IT Right: A Leader’s Guide for Installing the Organizational App,” now available on Amazon.com: https://www.amazon.com/Getting-I-T-Right-Installing-Organizational/dp/1545358656