Once considered science fiction, technological innovations like augmented reality and artificial intelligence have exploded in popularity in recent years. The field service industry is no exception as organizations realize these technologies’ value in solving some of service leaders’ most pressing challenges. However, as organizations advance their digital maturity, how can they prevent gaps between these technologies and create a bridge between the digital and the physical environment?
On the latest episode of the inService™ Podcast Live, host John Carroll is joined by SightCall’s CEO, Thomas Cottereau. They’ll offer some advice on how organizations can address disconnects in their digitization efforts, the evolution of customer relationships and the findings from Service Council’s recent parts management survey.
Thomas Cottereau is CEO and co-founder of SightCall. Under his leadership, SightCall has become the fastest-growing AR-powered visual assistance company in the world, with customers on all continents. Prior to launching SightCall, Thomas spent a decade in telecom where he became internationally recognized as one of the few internet protocol experts who participated in building the Internet infrastructure that we know and use intensively today. Recognized internationally for his work in telecom and innovation, Cottereau has been awarded the 2015 Dell Innovation Award, 2016 Comcast Innovation Award, 2017 Amdocs Innovation in Practice Award, 2017 Graham Bell Award and 2018 NTT Data Open Innovation San Francisco Award.
