The results from the Service Council’s 2023 State of the Market: Digital Transformation & Service Technology survey is signaling a greater focus on cross-functional integration and the need for single pane of glass visibility. As organizations continue to grow their digital transformation (DX) initiatives, the need for establishing a digital thread is becoming critical to a successful DX journey.
On our latest episode, host John Carroll is joined by Leslie Paulson, General Manager and Division Vice President of the Servigistics Business Unit for PTC. John and Leslie will look at the role digital threads play in digital transformation initiatives, and discuss how organizations can achieve, and reap value from, their own digital thread.
Leslie Paulson is General Manager and Division Vice President of the Servigistics Business Unit for PTC, where she has global end-to-end responsibility for PTC’s Servigistics tools for Service Parts Management, Pricing and Optimization. Before joining PTC in 2017, Leslie spent 29 years at Caterpillar, Inc, where she served in various executive leadership roles that included end to end P&L responsibility for a $1 billion global business. Leslie brings with her considerable knowledge and experience driving change through disruptive technologies to deliver growth and customer value.