Shannon Beecher
Episode 36
Guest: Shannon Beecher

Building an Agile Supply Chain Strategy w/ Shannon Beecher, IBM


Despite ongoing service supply chain challenges, research shows that supply chain continues to lack priority among technology and infrastructure investments. The importance of parts is critical to service execution, so why does it remain so tertiary? On the latest episode of the inService™ Podcast Live on Thursday, John Carroll is joined by guest Shannon Beecher, Vice President, Services Supply Chain at IBM. They discuss how organizations like IBM are building a resilient supply chain through automation, optimization and leveraging salvage to augment shortages.

With over 40 years of experience leading various functions in Supply Chain, Shannon is currently the Vice President of the Service Supply Chain Operation at IBM. She is responsible for strategy and global business execution, contributing to the NPS for IBM Support in the 80s, driving innovation and transformation resulting in end-to-end digitization, transparency and business optimization. She is accountable for an operating budget of over $300M, inventory over $600M and supports greater than 350k Field Replaceable Units. Shannon leads a team of 450 deeply talented supply chain professionals, supporting over 120 countries, with client response times that range from two hours to next business day.

Topics: Leadership & Strategy, Service Supply Chain
Tags: circular economy, IBM, Supply Chain

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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