Creating a Culture of Service: Deploying the ‘Humanity’ Mindset

How can service leaders build organizations where humanity is not just a value but a daily practice? In this special episode, Service Council Founder and CEO, John Carroll, and seasoned service leader, Bob Feiner, unpack the roadmap laid out in their new book, Service is Humanity.

John and Bob will explore the principles that define a “humanity mindset” in service and share real-world examples of where this approach has transformed teams, customer relationships, and entire organizations. From embedding empathy into operations to aligning technology and talent strategies with purpose, they’ll outline practical steps leaders can take to create cultures where service is both a business driver and a human commitment. This conversation blends strategy and story, leaving listeners with a starter kit for deploying the humanity mindset in ways that elevate both frontline performance and customer impact.