Looking to master the rising complexity of machinery? It’s time to leverage service and data intelligence, — especially if you are an organization looking to deliver value to customers in 2023 and beyond. According to the Service Council’s 2022 Voice of the Field Service Engineer survey:
- 84% of frontline agents believe the knowledge required to be effective has increased.
- 82% believe the work requires greater technical knowledge.
- 65% believe the products being serviced are more complex.
Tune into the latest episode with host, John Carroll, as he welcomes Shahar Chen, CEO and Co-Founder, of Aquant. Shahar will discuss the role he sees intelligence playing in the future of field service, as well as tips for organizations to consider when creating their own intelligence powerhouse.
Shahar Chen is the CEO and Co-Founder of Aquant, a service intelligence company. He is an entrepreneur and expert in service, bringing 15+ years of business and technical expertise in B2B software — especially SaaS service software.