Deepika DiGiovine
Episode 30
Guest: Deepika DiGiovine

Enabling Transformation Through Technology and Community with Deepika DiGiovine, Dover Corporation


Digital transformation is often talked about in terms of KPIs and metrics. While these are certainly important to measuring success, service organizations should also view it through the lens of people – customers, employees, and the community at large.
Tune into the latest episode of the inService™ Podcast as host John Carroll is joined by Deepika DiGiovine, VP of Digital Applications and Connected Factory at Dover Corporation. Deepika will discuss Dover’s current initiatives around digitizing the customer and employee experience to drive deeper visibility, enablement, and satisfaction. She will also discuss two non-profit organizations that are near and dear to her heart – Girls Who Code and Safer Foundation – and how she and Dover are working to positively impact the community at large.
Deepika is a technology, operations and strategy executive with over 20 years of global experience with General Electric (GE), McKinsey & Co, Infosys Technologies, Uptake Technologies, and Corning Inc. She is currently the VP of Digital Applications and Connected Factory at Dover Corporation, where she is responsible for driving the Digitization of Customer Experience B2B Commercial Applications, Service Digitization and building Manufacturing 4.0 capability. Deepika was recognized in top 100 CIO’s in the Middle East. She also serves on the board of Safer Foundation, is a Forte fellow and an advocate for working mothers in technology leadership.
Topics: Intelligent Service, Technology
Tags: Customer Experience, Digital Strategy, Digital transformation, employee experience

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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