According to Service Council research, service leaders have their sights set on service innovation to redefine value delivery through primarily predictive and proactive approaches that aim to meet customer demands, combat the consequences of talent and workforce shortages and increase operational efficiency. However, as service leaders plot their course to shift left, they’re hitting a common obstacle: translating the ever-growing data availability into correspondingly incremental value. How can service organizations progress from data overload to applicable insights that drive their shift left strategy?
Tune into the inService™ Podcast Live as Sidney Lara, Service Principal at Aquant, stops by the studio. An expert at shifting left, Sidney will talk about how Aquant customers are tackling data challenges to optimize efficiency-increasing insights that empower both field service technicians and end users.
Sidney Lara is a Service Executive with over 20 years of service experience ranging from new product development, product support, and field service operations. Sidney is a visionary leader skilled in driving change and leveraging innovative technologies to drive operational improvements.
John Carroll
Service CouncilCEO
John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.
He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.
